Manager, Patient Eligibility

Savista

. Serve as primary operational leader for major clients across multiple regions managing $3.0M+ in revenue .

Posted 10/5/2026full-timePhoenix • Arizona • United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing healthcare eligibility processes, financial counseling, and case management while ensuring compliance with regulatory standards. Proven ability to lead and develop teams, drive continuous improvement initiatives, and maintain strong client relationships across multiple regions.

Highest-signal resume keywords

Healthcare Eligibility ManagementPeople ManagementRegulatory ComplianceFinancial CounselingPerformance Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare AdministrationCase ManagementFinancial Performance ManagementQuality AssuranceData Tracking and ReportingPolicy DevelopmentProcess ImprovementTraining Program DevelopmentSLA ManagementAudit Review

Soft Skills

Problem-SolvingTeam LeadershipOrganizational SkillsCommunication SkillsInterpersonal Skills

Certifications & Qualifications

Bachelor’s Degree in Healthcare AdministrationValid Driver’s License

Industry Keywords

MedicaidMedicareSocial Security DisabilityHIPAACharity CareCompliance GuidelinesOperational ReportsClient RelationshipsService Area ManagementWorkforce Planning

About the role

Key responsibilities & impact

Serve as primary operational leader for major clients across multiple regions managing $3.0M+ in revenue
Own day-to-day client relationships and ensure SLAs, quality standards, and performance expectations are met
Lead client meetings and prepare, review, and present weekly, monthly, and quarterly operational reports
Identify service risks, performance gaps, and contractual concerns and escalate appropriately
Drive continuous improvement initiatives
Resolve complex cases as an escalation point with internal and external stakeholders
Partner with hospital leadership, government agencies, and other departments
Travel regularly to assigned facilities across the service area
Complete special projects
Manage team workload distribution and inventory to align capacity with demand
Oversee eligibility workflow execution, productivity, and quality assurance
Review audits, implement remedial training or corrective actions, and monitor improvement
Use multiple systems and databases to gather, track, and report patient data
Develop and enforce policies and procedures aligned with regulatory, compliance, and client requirements
Improve processes, leverage technology, and enhance eligibility workflows
Monitor compliance with HIPAA, Medicaid, Charity Care, Disability, and other regulatory guidelines
Manage facility-level and regional financial performance, including revenue, expenses, and margin optimization
Lead, mentor, and develop eligibility teams with direct and indirect reports across multiple facilities
Monitor performance and quality metrics and implement feedback, corrective actions, and performance improvement plans
Oversee hiring, onboarding, performance management, coaching, corrective actions, and terminations with HR
Manage workforce planning, scheduling, overtime, travel expenditures, and resource allocation
Ensure colleagues receive appropriate training, tools, and development opportunities
Partner with Eligibility Specialist III and Revenue Cycle Training teams to create and deliver training programs

Requirements

What you’ll need

Bachelor’s degree in healthcare administration, business, another related field, or equivalent education and/or experience
At least 5 years of experience in healthcare eligibility, financial counseling, or case management
At least 5 years of people management experience with teams larger than 20 employees
Familiarity with Medicaid, Medicare, Social Security Disability, and other state and federal assistance programs
Ability to lead and motivate teams
Problem-solving and de-escalation skills for complex patient or operational issues
Strong organizational skills and ability to manage multiple priorities accurately
Excellent verbal and written communication skills
Ability to identify solutions to financial challenges using program knowledge
Ability to work in a fast-paced environment with changing priorities and patient needs
Genuine care for patients’ needs and concerns
Ability to work effectively with colleagues, client staff, and external agencies
Accurate, complete, and timely documentation
Reliable transportation
Valid driver’s license
Ability and willingness to travel regularly within the assigned service area

Benefits

Comp & perks

Medical, dental, and vision insurance
HSA and FSA accounts
Short-term and long-term disability insurance
Accident, hospital indemnity, critical illness, life, supplemental, spouse and dependent life, pet, and legal insurance
401(k) with company match
Company HSA contributions
Access to certified financial planners
17 days PTO for full-time colleagues, increasing based on tenure
9 paid holidays
40 hours of paid volunteer time annually through the Heart & Soul program
Premium LinkedIn Learning access
SOAR development program
Free Calm Premium subscription
Colleague Assistance Program (EAP) with licensed counselors and work/life resources
Perk Spot employee discounts
Discounted cell-phone plans through Previ
Home and auto insurance discounts
Collaborative, mission-driven culture built on teamwork, empathy, and growth
Salaried-exempt compensation