Senior Manager, Patient Eligibility

Savista

. Serve as the primary operational leader for one or more major clients across multiple regions, managing up to $5M+ in revenue and/or multiple service lines .

Posted 10/2/2026full-timeHackensack • New Jersey • United StatesSenior💰 $90,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and operational performance within healthcare eligibility and revenue cycle management. Proficient in regulatory compliance, team leadership, and continuous improvement initiatives to enhance client satisfaction and operational outcomes.

Highest-signal resume keywords

Healthcare Eligibility ManagementClient Relationship ManagementRegulatory Compliance KnowledgePeople Leadership ExperienceOperational Financial Performance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare AdministrationRevenue Cycle ManagementBudget ReviewPerformance Metrics AnalysisWorkflow Automation

Soft Skills

Analytical SkillsOrganizational SkillsCommunication SkillsChange ManagementProblem-Solving

Tools & Technologies

Microsoft ExcelReporting Tools

Industry Keywords

MedicaidCharity CareDisabilityHIPAAOperational Standards

About the role

Key responsibilities & impact

Serve as the primary operational leader for one or more major clients across multiple regions, managing up to $5M+ in revenue and/or multiple service lines
Own day-to-day client relationships and ensure service level agreements, quality standards, and performance expectations are met
Lead client meetings and prepare, review, and present weekly and monthly operational reports
Identify service risks, performance gaps, and potential contractual concerns and escalate appropriately
Partner in new client implementations, including operational planning, staffing models, training coordination, and go-live support
Drive continuous improvement initiatives to enhance client satisfaction and operational outcomes
Act as an escalation point for complex cases and resolve issues with internal and external stakeholders
Oversee workflow management, productivity, and quality assurance processes for eligibility accounts
Review audit results, implement remedial training or corrective actions, and monitor sustained improvement
Develop, refine, and enforce policies and procedures aligned with regulatory, compliance, and client requirements
Improve processes, leverage technology, and enhance eligibility workflows
Monitor compliance with HIPAA, Medicaid, Charity Care, Disability, and other regulatory guidelines
Manage operational financial performance, including revenue, expenses, and margin optimization
Review monthly P&L statements and address variances with the General Manager or Vice President
Support annual budgeting and forecasting processes
Lead, mentor, and develop a multi-layered eligibility team of supervisors, managers, and direct reports
Establish team performance expectations aligned with organizational and client goals
Monitor team and individual performance and quality metrics; provide feedback and implement corrective action and performance improvement plans
Oversee hiring, onboarding, performance management, coaching, corrective actions, and terminations in partnership with HR
Manage workforce planning, scheduling, overtime, travel expenditures, and resource allocation
Ensure colleagues receive appropriate training, tools, and development opportunities

Requirements

What you’ll need

Candidate must currently reside within or be willing to relocate at their own expense prior to start date, approximately 1 hour or less commuting time from Hackensack University Hospital, 100 1st Street, Hackensack, NJ 07601
Bachelor’s degree in business management, healthcare administration or equivalent combination of education and experience
Minimum 5+ years of progressive experience in healthcare eligibility, revenue cycle, Medicaid, Disability, or Charity Care services
Minimum 5+ years of people leadership experience managing large teams of 30+ colleagues
Proven ability to build and maintain strong client relationships while adhering to contractual agreements and operational standards
Strong knowledge of regulatory requirements within healthcare financial assistance programs
Experience reviewing budgets, revenue, and expense performance
Strong ability to handle multiple competing priorities
Advanced proficiency in Microsoft Excel and reporting tools
Strong analytical, organizational, and communication skills
Proven ability to lead teams, manage change, and drive results in a client-facing environment
Ability to travel routinely within assigned regions and other regions as business needs require
Experience managing multi-site or multi-client service lines
Experience in healthcare services outsourcing or revenue cycle management environments
Experience with workflow automation or operational technology enhancements

Benefits

Comp & perks

Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
401(k) with company match
Company HSA contributions
Access to certified financial planners
17 days PTO for full-time colleagues with increases based on tenure
9 paid holidays
40 hours of paid volunteer time each year through the Heart & Soul program
Premium LinkedIn Learning access
SOAR development program
Free Calm Premium subscription
Colleague Assistance Program (EAP) with access to licensed professional counselors and work/life resources
Perk Spot employee discounts
Discounted cell-phone plans through Previ
Home/auto insurance discounts
Collaborative, mission-driven culture built on teamwork, empathy, and growth