Associate Principal Technical Support Engineer

Saviynt

. Identify, debug, and troubleshoot break-fix issues through resolution .

Posted 10/22/2026full-timeBengaluru • IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in cloud platform support, automation frameworks, and database operations, with a strong focus on incident management and customer service. Proficient in scripting and monitoring tools to ensure system reliability and performance.

Highest-signal resume keywords

Cloud Platform SupportIncident ManagementScripting (Shell, JavaScript, Python, Groovy)Database Operations (SQL)Application Performance Monitoring (APM)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud Offerings (AWS, Azure)Database OperationsScripting (Shell, JavaScript, Python, Groovy)SQLIncident ManagementService Request ManagementChange ManagementProblem ManagementIdentity and Access Management (IAM)Application Performance Monitoring (APM)

Soft Skills

Customer FocusWritten CommunicationVerbal Communication

Tools & Technologies

Monitoring Platforms (Datadog, Prometheus, Grafana)Automation Platforms (RunDeck)Ticketing Systems (Freshdesk)SSL CertificatesSSO Technologies

Industry Keywords

Site Reliability Engineering (SRE)Infrastructure Support DocumentationOperational InsightsService Level Agreements (SLAs)Saviynt

Tech Stack

Tools & technologies

AWSAzureCloudGrafanaGroovyJ2EEJavaJavaScriptKubernetesPrometheusPythonSQL

About the role

Key responsibilities & impact

Identify, debug, and troubleshoot break-fix issues through resolution
Automate proactive detection and prevention of SLA breaches, outages, and customer-impacting issues
Configure observability and monitoring platforms to send actionable alerts
Create automated SOPs for monitoring alerts
Provide Level 4 support for the system within agreed service levels
Implement and manage Incident, Service Request, Change, and Problem Management processes
Provide daily and weekly reports on cloud platform health and the effectiveness of automation and monitoring
Maintain system configurations and process, operating procedure, and infrastructure support documentation
Collaborate with business and DevSecOps teams on IAM service support activities

Requirements

What you’ll need

10+ years of experience in a Software Support role
Strong understanding of cloud offerings; AWS or Azure preferred
Hands-on experience with cloud components, including public cloud, containers, Kubernetes, applications, and APIs
Extensive experience in database operations and SQL
Strong hands-on experience with scripting, including Shell, JavaScript, Python, or Groovy
Experience working with global customers and strong customer focus
Excellent written and verbal communication skills
Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering (SRE)
Identity and Access Management domain knowledge is a preference
Hands-on implementation/maintenance experience of the IGA platform is a preference
IGA experience with Saviynt or SailPoint is a preference
Experience with SSL certificates and SSO technologies is a preference
Bachelor’s degree or equivalent experience
10+ years of industry experience in design, development, customization, configuration, and deployment of cloud platforms, automation frameworks, and database systems
Experience with AWS or Azure
Passion for operating and scaling cloud services according to expected SLAs and using data for operational insights
Knowledge of Java/J2EE and SQL
Experience with ticketing systems, monitoring platforms, and automation platforms such as Freshdesk, Datadog, Prometheus, Grafana, and RunDeck
Understanding of SLAs and the importance of meeting them
Adherence to Saviynt’s information security and privacy policies and procedures

Benefits

Comp & perks

Full-Time employment
Welcoming and positive work environment
Tremendous growth and learning opportunities
Challenging yet rewarding work with direct customer impact
Equal opportunity employment
Annual security training