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Tech Stack
Tools & technologiesAWSAzureCloudGrafanaHibernateITSMJavaKubernetesMySQLPython
About the role
Key responsibilities & impact- Ensure the 24x7x365 smooth operation of Saviynt’s Enterprise Identity Cloud
- Maintain platform stability, performance, and reliability with emphasis on application-layer support and operational ownership
- Troubleshoot pods in AKS/EKS and analyze application and database performance issues
- Investigate Java, Grails, and Hibernate application performance issues, identify root causes, and implement solutions
- Monitor SaaS applications and infrastructure across Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, and MySQL
- Participate in on-call escalations and provide technical guidance during critical incidents
- Communicate proactively with customers regarding technical issues
- Guide junior engineers technically when needed
- Manage alerts, incidents, and service requests through FreshService, including logging, prioritization, resolution, and escalation
- Develop and maintain operational procedures, runbooks, and knowledge base articles
- Drive continuous improvement to optimize operational efficiency and reduce incident rates
- Collaborate with backend engineering and development teams on complex issues and preventative measures
- Ensure adherence to SLAs and KPIs
- Maintain operational documentation, system diagrams, contact lists, and escalation paths
- Ensure compliance with security and compliance policies
- Plan and coordinate scheduled maintenance with minimal service disruption
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- Minimum of 6-8 years of experience in IT/Cloud operations and application support, specifically Java applications
- Strong knowledge of AWS and Azure cloud infrastructure
- Strong experience with Java, Grails, Hibernate, and production performance analysis
- Strong understanding of cloud computing concepts, architectures, and services on AWS and Azure
- Working knowledge of Kubernetes, containerization, and orchestration
- Willingness to work in a 24/7 operating model
- Experience troubleshooting network connectivity, VPNs, and external network connections
- Familiarity with Dynatrace and PMM monitoring tools and alert management
- Hands-on experience with log management and analysis tools, preferably Elastic Search
- Working knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring
- Experience with ITSM systems, preferably FreshService, including incident, problem, and service request management
- Experience with Grafana systems and dashboards is a plus
- Experience developing and documenting operational procedures and runbooks
- Experience with automation tools and scripting languages such as Python or Bash is a plus
- Experience working in a SaaS environment is highly desirable
- Strong problem-solving, analytical, troubleshooting, communication, interpersonal, and presentation skills
- Ability to work effectively under pressure and manage multiple priorities
Benefits
Comp & perks- Welcoming and positive work environment
- Growth and learning opportunities through challenging work
- 24x7x365 operational support environment
- Equal opportunity employment
- AI-assisted hiring process with human final hiring decisions