Senior Client Transition Specialist

Savvy Wealth

. Own end-to-end transitions of complex advisor books across Schwab and Fidelity .

Posted 11/2/2026full-timeNew York City • New York • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex advisor transitions and onboarding processes within wealth management, with a strong focus on risk identification, data hygiene, and process improvement. Proficient in utilizing custodial platforms and AI tools to enhance operational efficiency and communication.

Highest-signal resume keywords

Client Operations ExperienceAdvisor Transitions ManagementSchwab And Fidelity PlatformsData Hygiene And Spreadsheet SkillsProcess Improvement Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account TransferRepaperLPOAACAT PaperworkNIGO ResolutionTransition PlanningQA ProcessesAutomation ImprovementsAI WorkflowsPerformance Coaching

Soft Skills

Excellent CommunicationCollaborative AttitudeSelf-StarterExtreme OwnershipJudgment Under Uncertainty

Tools & Technologies

SchwabFidelityOrionSalesforceDocuSignAI ToolsCRM Import Tooling

Industry Keywords

Wealth ManagementAdvisor BooksHigh-Growth EnvironmentBroker ProtocolRIABroker-Dealer

About the role

Key responsibilities & impact

Own end-to-end transitions of complex advisor books across Schwab and Fidelity
Plan transitions, generate paperwork, complete account transfers, and hand off accounts to steady state
Assign new onboardings to specialists based on complexity and capacity
Maintain visibility across in-flight onboardings and run weekly portfolio reviews
Rebalance workloads as risks and volume change
Handle complex NIGO, custodian, vendor, data, and advisor issues and escalations
QA paperwork, transition spreadsheets, and trackers for high-risk books
Conduct root-cause reviews on NIGOs and implement fixes
Assist the Onboarding Manager with 1:1s, coaching, performance input, and onboarding team members
Lead pre-go-live planning with Sales and advisor teams
Own and maintain the transition playbook
Build and document process and automation improvements, including AI workflows, with Product and Operations
Report transition health metrics and flag risks to leadership
Report to the Client Service Onboarding Manager

Requirements

What you’ll need

5 to 8+ years in client operations, advisor transitions, onboarding, or account management in wealth management
At least one full advisor book transition owned end-to-end
Hands-on experience with Schwab and/or Fidelity custodial platforms
Deep understanding of account transfer, repaper, LPOA, and ACAT paperwork and NIGO resolution
Experience operating across concurrent, deadline-driven workstreams and identifying risk early
Demonstrated judgment making consequential decisions with incomplete information
Experience coaching, training, assigning work to, or QA'ing others' work
Strong data hygiene and spreadsheet skills, including lookups, validation, and cleaning custodian exports
At least one adopted process or automation improvement
Fluent, daily use of AI tools for data and document work
Excellent written and verbal communication
Collaborative, low-ego, self-starter attitude, extreme ownership, and comfort in a high-growth environment
Nice to have: Broker Protocol transitions, advisor teams, or books over $100M
Nice to have: Orion, Salesforce, DocuSign, and bulk onboarding or CRM import tooling
Nice to have: AI workflows or automations using Claude, custom skills, or scripts
Nice to have: Experience at a high-growth startup, custodian, RIA, or broker-dealer
Nice to have: Formal management of a small operations team
Ability to work four days per week in the Manhattan office
Must address US work authorization and sponsorship status

Benefits

Comp & perks

Competitive salary and equity package
Generous relocation package to help top talent make the move to the NYC office
Unlimited PTO and paid company holidays
Holistic medical, dental, and vision plans
Company 401(k), including Mega backdoor Roth options
Commuter plans
HSA/FSA plans
NYC office in Union Square
Lunch and snacks provided in the office, and dinner if you stay late
Virtual mental health care through Spring Health
Health concierge through Rightway
Counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues through Guardian WorkLifeMatters EAP
Benefits available to full-time employees