Technical Support Engineer

SavvyMoney

. Own partner-reported production issues end to end: triage, diagnose root cause, resolve or escalate, and communicate status until closure .

Posted 9/22/2026full-timeDublin • California • United StatesMid-LevelSenior💰 $105,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving production issues for SaaS products, with a strong focus on REST APIs, SQL, and log analysis. Capable of effective communication with partners and collaboration with engineering teams to enhance product reliability and performance.

Highest-signal resume keywords

Technical Support ExperienceREST API TroubleshootingSQL ProficiencyLog AnalysisConsumer Lending Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingREST APISQLLog AnalysisMonitoring ToolingSAML SSOTLS/SSL CertificatesPython ScriptingWeb Application TestingMobile Application Testing

Soft Skills

Strong CommunicationSound JudgmentProblem-Solving

Tools & Technologies

AWSJira Service ManagementObservability Tooling

Industry Keywords

Consumer LendingDeposit BankingSaaSProduction SupportFinancial Data Compliance

Tech Stack

Tools & technologies

AWSCloudPythonSQL

About the role

Key responsibilities & impact

Own partner-reported production issues end to end: triage, diagnose root cause, resolve or escalate, and communicate status until closure
Investigate across the stack, including application logs, API traffic, database queries, and partner-side integrations spanning lending and deposit workflows
Keep partners informed with clear, timely written updates and meet defined response and resolution targets
Monitor live integrations to identify problems before partners report them
Tune alerts and dashboards to reduce noise
Partner with Engineering and Product on issues requiring code or product changes
Write reproducible bug reports and follow them through resolution
Convert recurring issues into permanent fixes through runbooks, knowledge base articles, automation, or monitoring improvements
Surface underlying product gaps
Work directly with financial institution partners and collaborate closely with Engineering, Product, and Customer Success

Requirements

What you’ll need

Must be legally authorized to work in the United States on a full-time basis without employer sponsorship now or in the future
3+ years in technical support, application support, or production support for a SaaS or platform product
Hands-on troubleshooting of REST APIs and JSON
Proficiency with SQL for data investigation
Experience with log analysis and monitoring or observability tooling
Excellent knowledge of consumer lending and deposit banking
Ability to translate partners’ business-language descriptions into technical root causes
Strong verbal and written communication
Comfort handling regulated consumer financial data and following established procedures for access, escalation, and documentation
Sound judgment about priorities when several issues are open at once
Nice to have: experience supporting integrations with digital banking platforms or core processors
Nice to have: familiarity with AWS or a comparable cloud platform
Nice to have: troubleshooting experience with SAML SSO and TLS/SSL certificates
Nice to have: testing and troubleshooting web and mobile applications
Nice to have: experience with Jira Service Management or a similar ticketing platform
Nice to have: scripting in Python or similar for support automation
Bachelor's degree in Computer Science or a related technical field is nice to have

Benefits

Comp & perks

Equity Compensation Package
Flexible Time Off (FTO)
Medical, Dental, Vision – 100% premium paid for employee
Disability/Life Insurance
Opportunity for learning and career growth
Reimbursement for remote work setup
Monthly stipend for phone and internet
Team building events, culture activities, all hands events
Paid time off to volunteer and serve the community
Half day Fridays
401k matching contribution
Hybrid work environment with weekly in-office collaboration and remote work flexibility
100% remote work option for highly qualified East Coast candidates