SavvyMoney

Implementation Specialist

• Lead end-to-end delivery of Lending and Deposit product implementations from post-sale kickoff through go-live
• Manage two to three concurrent Partner projects, averaging four months from kickoff through go-live
• Drive decisions, escalations, and accountability across internal and Partner teams
• Maintain project plans, risk logs, and status reporting for internal leadership and Partner stakeholders
• Serve as primary point of contact for Partner executives, product owners, compliance leads, and technical resources
• Lead discovery, requirements workshops, configuration reviews, and go-live readiness checkpoints
• Communicate progress, risks, and tradeoffs to business and technical audiences
• Learn each Partner's technology stack, including core banking, loan origination, digital banking, credit bureaus, and identity and fraud vendors
• Coordinate integrations with Strategic Partners and third-party providers, managing dependencies, credentials, and testing windows
• Own handoffs from Sales into delivery and from delivery into post-launch support
• Surface Partner feedback to Product and Engineering to influence roadmap priorities
• Contribute to playbooks, templates, and process improvements that strengthen Operations

Senior Implementation Manager – Fintech

• Oversee partner implementations from initial planning through successful launch
• Own, track, prioritize, and manage the implementation pipeline
• Identify roadblocks and adjust timelines to keep projects on track
• Coordinate and lead partner onboarding calls, product demos, and project overviews
• Serve as the primary point of contact during implementation and delivery
• Collaborate with Partner Managers, partners, and technical contacts
• Ensure projects meet established standards and partner requirements
• Validate completion of implementation steps before handoff to the Partner Manager
• Maintain comprehensive project documentation, tickets, cases, and implementation tasks
• Report pipeline progress to the Partner Support Director and key stakeholders
• Track quarterly implementation goals and identify opportunities for pipeline movement
• Streamline implementation workflows and improve timelines

Implementation Manager II

Support Engineer

• Own partner-reported production issues end to end: triage, diagnose root cause, resolve or escalate, and communicate status until closure
• Investigate across the stack, including application logs, API traffic, database queries, and partner-side integrations spanning lending and deposit workflows
• Keep partners informed with clear, timely written updates and meet defined response and resolution targets
• Monitor live integrations to identify problems before partners report them
• Tune alerts and dashboards to reduce noise
• Partner with Engineering and Product on issues requiring code or product changes
• Write reproducible bug reports and follow them through resolution
• Convert recurring issues into permanent fixes through runbooks, knowledge base articles, automation, or monitoring improvements
• Surface underlying product gaps
• Work directly with financial institution partners and collaborate closely with Engineering, Product, and Customer Success

Senior Implementation Manager – Fintech

Implementation Manager II

Technical Support Engineer