Team Lead, IT Support & Services

saxess-software GmbH

. Provide professional and organizational leadership for a five-person team .

Posted 9/15/2026full-timeRemote • GermanySenior💰 €4,877 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing a team while providing application support and system administration. Proficient in Windows environments, SQL Server, and Microsoft Azure, with a focus on customer communication and support case resolution.

Highest-signal resume keywords

Leadership ExperienceApplication SupportSQL Server ProficiencyWindows Server KnowledgeCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application SupportSystem AdministrationSoftware DevelopmentSQLRelational DatabasesSoftware ArchitectureMicrosoft AzureWindows ServerOneCoolTool InstallationSupport Case Resolution

Soft Skills

Analytical SkillsCommunication SkillsTeam PlayerSelf-Directed Work ApproachSense of Responsibility

Tools & Technologies

OneCoolToolSQL ServerWindows ServerMicrosoft Azure

Industry Keywords

Application SupportService ActivitiesBusiness ProcessesCustomer RequirementsSupport Cases

Tech Stack

Tools & technologies

AzureSQL

About the role

Key responsibilities & impact

Provide professional and organizational leadership for a five-person team
Plan and coordinate available employee capacity
Review and decide whether service activities are billable
Communicate with customers, partners, and other team leads
Install and configure the OneCoolTool software in customer environments
Coordinate and monitor processes in close collaboration with customers’ business departments and IT teams
Organize the intake, coordination, and resolution of support cases
Handle service and support cases
Provide first- and second-level support

Requirements

What you’ll need

Several years of professional experience in application support, system administration, or software development
Experience in a professional or disciplinary leadership role, as well as an interest in assuming leadership responsibility
Very good knowledge of the Windows environment, particularly SQL Server, Windows Server, and Microsoft Azure
Good knowledge of SQL and experience working with relational databases
Good understanding of software architectures and complex application systems
Interest in business-related topics and business processes
Experience handling customer requirements and communicating with users
Excellent analytical and communication skills
Team player with a strong sense of responsibility and an independent, self-directed approach to work
Excellent written and spoken German skills at native-speaker level
Complete application documents, including a cover letter, résumé, and certificates
Please state your earliest possible start date

Benefits

Comp & perks

Team lead allowance of €500 per month after officially assuming team lead responsibility (already included in the stated salary)
Share in the company’s success through an employee participation model after the probationary period
Excellent training and professional development opportunities
Flexible working hours
Option to work 100% remotely from home after the probationary period
Interesting and varied responsibilities with a high degree of autonomy
Reliable and motivated team
Company with short decision-making processes and fast response times