saxess-software GmbH

IT Support

• Provide professional and organizational leadership for a five-person team
• Plan and coordinate available employee capacity
• Review and decide whether service activities are billable
• Communicate with customers, partners, and other team leads
• Install and configure the OneCoolTool software in customer environments
• Coordinate and monitor processes in close collaboration with customers’ business departments and IT teams
• Organize the intake, coordination, and resolution of support cases
• Handle service and support cases
• Provide first- and second-level support

Team Lead, IT Support & Services