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IT Provider Manager
SBB CFF FFS. Manage collaboration with external IT service providers in the areas of IT sourcing and provider management .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT provider management, including strategic oversight of SLAs, KPIs, and contract negotiations, while ensuring compliance with legal and regulatory requirements. Proficient in budget planning and optimizing spending, with strong communication skills in both German and English.
Highest-signal resume keywords
IT Provider ManagementSLA ManagementKPI MonitoringContract NegotiationBudget Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SourcingProvider ManagementContract ManagementQuality ManagementPerformance Management
Soft Skills
Excellent Communication Skills
Tools & Technologies
SAP
Certifications & Qualifications
ITILSAFe
Industry Keywords
ComplianceRisk ManagementBenchmarkingAuditsStakeholder Management
About the role
Key responsibilities & impact- Manage collaboration with external IT service providers in the areas of IT sourcing and provider management
- Oversee strategic and operational provider management as the central point of contact
- Further develop the provider strategy, and select and evaluate service providers
- Support negotiations concerning contracts and service agreements
- Monitor SLAs and KPIs and ensure compliance with agreed targets
- Manage quality and performance, coordinate escalations, and conduct reviews, benchmarking, and audits
- Plan budgets while taking costs, risks, and compliance into account
- Optimize spending and comply with legal and regulatory requirements
- Act as an intermediary between internal stakeholders and external providers
- Enable the integration of new providers and technologies
Requirements
What you’ll need- Excellent communication skills
- Several years of experience in IT provider management
- Proven expertise in SLAs, KPIs, sourcing, and contract management
- University degree in computer science, business informatics, business administration, or equivalent qualifications
- Certifications such as ITIL or SAFe are an advantage
- SAP knowledge is desirable
- Very good German skills, at least C1 level
- Good English skills, at least B2 level
Benefits
Comp & perks- Work anywhere, providing a high degree of flexibility
- Benefits such as a free GA travel pass
- Discounted travel abroad, including for family members
- Professional and personal development opportunities