SBB CFF FFS

Manager

• Manage collaboration with external IT service providers in the areas of IT sourcing and provider management
• Oversee strategic and operational provider management as the central point of contact
• Further develop the provider strategy, and select and evaluate service providers
• Support negotiations concerning contracts and service agreements
• Monitor SLAs and KPIs and ensure compliance with agreed targets
• Manage quality and performance, coordinate escalations, and conduct reviews, benchmarking, and audits
• Plan budgets while taking costs, risks, and compliance into account
• Optimize spending and comply with legal and regulatory requirements
• Act as an intermediary between internal stakeholders and external providers
• Enable the integration of new providers and technologies

IT Provider Manager