Account Director

SBM

. Plan, develop, and implement customer strategies for retention of existing business and growth within a specific customer .

Posted 10/27/2026full-timeUnited StatesLead💰 $170,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and implementing customer retention strategies and growth initiatives while effectively communicating with executive teams and coordinating cross-departmental efforts. Proven ability to analyze program results and make strategic recommendations based on market trends and customer insights.

Highest-signal resume keywords

Customer Strategy DevelopmentMarket Trend AnalysisCross-Departmental CoordinationEmployee Training and DevelopmentPerformance Evaluation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business ManagementProgram EvaluationStrategic PlanningData AnalysisMarket Research

Soft Skills

CommunicationLeadershipProblem-SolvingInterpersonal Skills

Certifications & Qualifications

Bachelor’s Degree in Business Management

Industry Keywords

Customer RetentionGrowth StrategyEmployee SatisfactionPricing StrategyRelationship Development

About the role

Key responsibilities & impact

Plan, develop, and implement customer strategies for retention of existing business and growth within a specific customer
Provide direction and develop growth and retention for client-specific programs
Review research to anticipate competition and market trends and translate customer attitudes of services and relationships
Consult with development teams on market requirements and product features
Communicate marketing, operations, communications, sales, and employee satisfaction strategies to the executive team
Coordinate and align strategy with the corporate growth plan
Work with other departments on pricing, positioning, packaging, and relationship development
Evaluate and analyze program results and present recommendations for strategy changes
Interview, hire, plan, assign, and direct work; conduct performance evaluations; reward and discipline employees; address complaints and resolve problems
Ensure employees are properly trained on tasks and safety requirements

Requirements

What you’ll need

Bachelor’s degree in Business Management or a related field from a four-year college or university, or equivalent combination of education and experience
5–8 years of experience
May be required to have a valid driver’s license
Ability to perform essential duties satisfactorily
Ability to drive to various work locations, customer sites, or company facilities may be necessary

Benefits

Comp & perks

Comprehensive benefit packages
Equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status