Assistant Account Director

SBM

. Serve as day-to-day point of contact for assigned accounts .

Posted 10/5/2026full-timeRedmond • Washington • United StatesLead💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in facilities management, client relationship building, and operational performance metrics, with a strong focus on regulatory compliance and team leadership. Proven ability to manage service contracts, budgets, and achieve financial targets while ensuring high levels of customer satisfaction.

Highest-signal resume keywords

Facilities ManagementClient Relationship ManagementOperational Performance MetricsRegulatory ComplianceTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ManagementContract NegotiationService Contract ManagementOperational EfficiencySales ForecastingPerformance AuditsIssue ResolutionSLA ManagementLabor UtilizationEnvironmental Compliance

Soft Skills

Verbal CommunicationWritten CommunicationConflict ResolutionTeam MotivationClient Engagement

Tools & Technologies

Microsoft Office SuiteWorkforce Management SystemsFacilities Management SoftwareCMMS

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

OSHA RegulationsWorkplace Safety PracticesJanitorial Industry Best PracticesRegulatory Agency InspectionsVendor Management

About the role

Key responsibilities & impact

Serve as day-to-day point of contact for assigned accounts
Develop and manage client relationships and service levels
Resolve client conflicts and employee issues
Meet client deadlines and oversee account management
Negotiate contracts, establish budgets, and maximize profitability
Achieve financial targets and ensure efficient operations
Support vendor contract negotiations, competitive RFPs, and self-perform assessments
Prepare monthly and quarterly portfolio reports
Participate in vendor and client governance meetings
Collaborate with site managers on vendor programs, quality compliance, cost savings, sustainability, and efficiency
Administer internal performance audits and corrective action plans
Support regulatory agency inspection reviews
Enforce company policies and procedural standards
Recruit, hire, structure, evaluate, and develop high-performing teams
Identify sales opportunities, prepare sales presentations, and forecast sales results
Communicate initiative progress to internal and external stakeholders
Drive to work locations, customer sites, or company facilities as needed
Plan, assign, and direct employee work with site managers and supervisors
Provide leadership and motivation to team members
Travel as required

Requirements

What you’ll need

Bachelor's degree in a related field and 5+ years of facilities management or janitorial operations experience
At least 3 years in a management role overseeing multiple sites, client relationships, budgets, and large employee populations
Equivalent combinations of education and experience will be considered
Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction within a facilities services environment
May be required to have a valid driver’s license
Ability to build and maintain client relationships, including contract compliance, SLA management, and issue resolution
Knowledge of OSHA regulations, workplace safety practices, environmental compliance requirements, and janitorial industry best practices
Proficiency with Microsoft Office Suite and workforce management, facilities management, CMMS, or related operational systems
Strong verbal and written communication skills
Ability to manage multiple account management projects
Ability to lift and/or move up to 35 pounds

Benefits

Comp & perks

Comprehensive benefit packages
Equal employment opportunity workplace