Assistant Account Director

SBM

. Oversee the successful execution of services provided to customers and manage sales to customers .

Posted 11/6/2026full-timeUnited StatesLead💰 $120,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in facilities management, client relationship building, and operational performance metrics. Proven ability to lead high-performing teams, manage service contracts, and ensure compliance with regulatory standards.

Highest-signal resume keywords

Facilities ManagementClient Relationship ManagementOperational Performance MetricsRegulatory ComplianceBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Contract ManagementLabor UtilizationSLA ManagementMicrosoft Office SuiteWorkforce Management SystemsCMMSJanitorial Industry Best PracticesOSHA RegulationsEnvironmental CompliancePerformance Audits

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAttention to DetailTeam LeadershipConflict Resolution

Certifications & Qualifications

Bachelor's Degree in Related FieldValid Driver's License

Industry Keywords

Facilities ServicesCustomer SatisfactionQuality ComplianceCost SavingsSustainability

About the role

Key responsibilities & impact

Oversee the successful execution of services provided to customers and manage sales to customers
Maintain and build relationships between the company and customers or groups of customers
Operate as the day-to-day point of contact for account matters
Develop and manage client relationships and ensure expected service levels are achieved
Resolve client conflicts and employee issues
Meet client deadlines according to customer needs and objectives
Oversee customer account management and negotiate contracts to maximize profit
Establish budgets with the client and Account Director
Achieve or exceed financial targets and ensure effective, efficient, and economic operations
Support teamwork, cooperation, performance excellence, and personal success
Leverage subject matter experts in vendor contract negotiations and conduct competitive RFPs and self-perform opportunity assessments
Prepare monthly and quarterly portfolio reports for stakeholders
Participate in vendor and client governance meetings
Collaborate with site managers on vendor program practices for quality compliance, cost savings, sustainability, and efficiencies
Administer and execute internal performance audits and drive corrective action plans
Support internal and external regulatory agency inspection reviews
Enforce company policies and procedural standards, involving Human Resources when appropriate
Recruit, hire, structure, evaluate, and develop high-performing teams
Identify new sales opportunities within existing accounts
Prepare and deliver sales presentations to high-level executives
Forecast and track sales results and make annual forecasts
Communicate monthly and quarterly initiative progress to internal and external team members
Work with site managers and supervisors to plan, assign, and direct employee work
Provide leadership, motivation, and communicate SBM’s vision and values
Travel as required
Perform other assigned duties

Requirements

What you’ll need

Bachelor's degree in a related field and 5+ years of facilities management or janitorial operations experience
At least 3 years in a management role overseeing multiple sites, client relationships, budgets, and large employee populations
Equivalent combinations of education and experience will be considered
Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction within a facilities services environment
May be required to have a valid driver’s license
Proven ability to build and maintain strong client relationships, including contract compliance, service-level agreement (SLA) management, and issue resolution
Knowledge of OSHA regulations, workplace safety practices, environmental compliance requirements, and janitorial industry best practices
Proficiency with Microsoft Office Suite and experience using workforce management, facilities management, CMMS, or related operational systems
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public
Strong verbal and written communication skills
Ability to juggle multiple account management projects at a time
Strong attention to details
Ability to drive to various work locations, customer sites, or company facilities may be necessary
Ability to lift and/or move up to 35 pounds

Benefits

Comp & perks

Comprehensive benefit packages
Equal employment opportunity workplace