Critical Environments Manager

SBM

. Coordinate and direct operations required to fulfill contractual responsibilities between SBM and customers .

Posted 10/7/2026full-timeHouston • Texas • United StatesJuniorMid-Level💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management, quality assurance, and customer relations, with a strong focus on compliance with safety regulations and effective communication. Capable of leading teams, conducting training, and implementing process improvements to enhance service delivery.

Highest-signal resume keywords

Program ManagementQuality AssuranceCustomer RelationsRegulatory ComplianceTraining and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program-Specific Quality AssuranceContractual SOW ComplianceRoot Cause AnalysisBudget PlanningInventory AuditingCleaning Methods KnowledgeChemical Safety KnowledgeMicrosoft Office ProficiencyForklift CertificationBilingual Communication

Soft Skills

Strong Verbal CommunicationProblem SolvingTime ManagementCoachingPresentation Skills

Certifications & Qualifications

A.A. DegreeCPR/AED/First Aid CertificationSafety and Task Training Certification

Industry Keywords

FLSA ComplianceOSHA ComplianceADA ComplianceControlled Environment ProgramsCustomer Service

About the role

Key responsibilities & impact

Coordinate and direct operations required to fulfill contractual responsibilities between SBM and customers
Plan, supervise, and manage customer relations to maintain assigned programs
Assess, implement, and sustain companywide standards
Develop program-specific quality assurance and control processes
Perform on-site assessments of program effectiveness, contractual SOW compliance, and quality service delivery
Recommend and implement actions to improve program SOW and service quality
Investigate customer complaints and support root cause analysis activities
Identify at-risk programs and facilitate CAPA processes and follow-up actions
Monitor quality standards through on-site and remote formal assessments
Support new account transitions
Guide high-level client service inspections
Conduct personnel compliance audits and verify work schedules
Deliver classroom and on-the-job management and staff training
Complete routine reporting and deliverables for department and local management
Support the operations feed-forward loop through CE Quality Events
Audit inventory, supplies, and equipment
Develop solutions to problems identified during quality activities
Investigate and promote improved equipment and methods
Implement organizational policies and goals
Facilitate budget requests and identify enhancement or reduction opportunities
Assist with plans, budgets, schedule modifications, cost estimates, bid sheets, and contracts
Participate in long-range program and process improvement planning
Support sites with organic growth and new client opportunities
Collect benchmarking data for estimates, labor hours, expenses, and other metrics
Maintain a safe work environment
Ensure compliance with FLSA, OSHA, ADA, and other regulations
Direct supervisory management for controlled environment programs
Act as liaison among the company, customers, clients, employees, and subcontractors
Assist with human resource concerns and issues
Interview, hire, plan, assign, direct, evaluate, reward, discipline, and train employees
Some travel is required

Requirements

What you’ll need

A.A. Degree required with 2+ years of experience, or equivalent combination of education and experience
CPR/AED/First Aid certification a plus
Valid driver's license may be required based on business needs
Employees required to drive must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements
Completed all safety and task training certification
May be required to be forklift certified
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills
Knowledge of cleaning methods, equipment, upkeep, care, compounds, and chemicals
Knowledge of safe and efficient chemical use
Customer service, problem solving, time management, project management, planning, presentation, interviewing, coaching, and training skills
Knowledge of Microsoft Office and computer skills
Ability to respond to customer, regulatory agency, and business community inquiries or complaints
Ability to present information and respond to questions from managers, customers, employees, and the general public
Ability to lift and/or move up to 35 pounds

Benefits

Comp & perks

Comprehensive benefit packages
Equal employment opportunity workplace