Critical Environments Manager

SBM

. Coordinate and direct operations necessary to fulfill contractual responsibilities between SBM and customers .

Posted 10/10/2026full-timeUnited StatesJuniorMid-Level💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relations, implementing quality assurance processes, and ensuring regulatory compliance. Proficient in training and developing staff while facilitating operational improvements and program management.

Highest-signal resume keywords

Customer ServiceQuality AssuranceProject ManagementRegulatory ComplianceTraining and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementQuality Control ProcessesData BenchmarkingCleaning Methods KnowledgeMicrosoft Office ProficiencyRoot Cause AnalysisCAPA ProcessesOn-Site AssessmentsBudget PlanningInventory Auditing

Soft Skills

Strong Verbal CommunicationProblem SolvingTime ManagementCoachingPresentation Skills

Certifications & Qualifications

A.A. DegreeCPR/AED/First Aid CertificationForklift Certification

Industry Keywords

Contractual ResponsibilitiesCustomer RelationsOperational Feed-Forward ProcessesControlled Environment ProgramsSafety Training

About the role

Key responsibilities & impact

Coordinate and direct operations necessary to fulfill contractual responsibilities between SBM and customers
Plan, supervise, manage customer relations, and maintain assigned programs
Assess, implement, and sustain companywide standards
Develop program-specific quality assurance and control processes
Perform on-site assessments of contractual SOW and service quality
Recommend and implement improvements and share best practices
Investigate customer complaints and support root cause analysis activities
Identify at-risk programs and facilitate CAPA processes and follow-up actions
Monitor quality standards through on-site and remote assessments
Support new account transitions
Guide client service inspections and conduct personnel compliance audits
Develop and verify work schedules
Deliver classroom and on-the-job training for management and staff
Complete routine reporting and deliverables for department and local management
Support CE Quality Events and operational feed-forward processes
Audit inventory, supplies, and equipment
Develop solutions and improve equipment and methods
Implement organizational policies and goals
Facilitate budget requests and identify enhancements or reductions
Assist with plans, budgets, schedules, cost estimates, bid sheets, and contracts
Participate in long-range program and process improvement planning
Support organic growth and new client opportunities
Collect benchmarking data for estimates, labor hours, expenses, and metrics
Maintain a safe work environment and ensure regulatory compliance
Direct supervisory management for controlled environment programs
Liaise among the company, customers, clients, employees, and subcontractors
Assist with human resource concerns and issues
Travel as required

Requirements

What you’ll need

A.A. Degree required with 2+ years of experience, or equivalent combination of education and experience
CPR/AED/First Aid certification a plus
A valid driver's license may be required based on business needs
Completed all safety and task training certification
May be required to be forklift certified
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills
Knowledge of cleaning methods, equipment, compounds, and chemicals
Knowledge of Microsoft Office and computer skills
Customer service, problem solving, time management, project management, planning, presentation, interviewing, coaching, and training skills
Ability to respond to customer, regulatory agency, and business community inquiries or complaints
Ability to present information and respond to questions from managers, customers, employees, and the general public
Ability to lift and/or move up to 35 pounds

Benefits

Comp & perks

Comprehensive benefit packages
Equal employment opportunity regardless of protected characteristics