Critical Environments Manager

SBM

. Coordinate and direct operations required to fulfill contractual responsibilities between SBM and customers .

Posted 10/7/2026full-timeIndianapolis • Illinois • United StatesJuniorMid-Level💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relations, implementing quality assurance processes, and ensuring regulatory compliance. Proficient in conducting assessments, training personnel, and facilitating program improvements to enhance service delivery.

Highest-signal resume keywords

Customer Relations ManagementQuality Assurance ProcessesRegulatory ComplianceProject ManagementTraining and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cleaning MethodsEquipment KnowledgeMicrosoft OfficeProject ManagementTime ManagementProblem SolvingPresentation SkillsCoaching SkillsForklift CertificationSafety Training Certification

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationInterpersonal SkillsCustomer Service SkillsTraining Skills

Certifications & Qualifications

CPR/AED/First Aid CertificationForklift CertificationSafety Training Certification

Industry Keywords

Contractual ResponsibilitiesService QualityCAPA ProcessesOn-Site AssessmentsBudget ManagementCompliance AuditsOrganic GrowthClient OpportunitiesBenchmarking DataMotor Vehicle Record

About the role

Key responsibilities & impact

Coordinate and direct operations required to fulfill contractual responsibilities between SBM and customers
Plan, supervise, and manage customer relations for assigned programs
Assess, implement, and sustain companywide standards
Develop program-specific quality assurance and control processes
Perform on-site assessments of contractual SOW and service quality
Recommend and implement improvements to program SOW and service delivery
Investigate customer complaints and support root-cause analysis activities
Identify at-risk programs and facilitate CAPA processes and follow-up actions
Monitor quality standards through on-site and remote formal assessments
Support new account transitions
Guide high-level client service inspections
Conduct personnel compliance audits and verify work schedules
Deliver classroom and on-the-job training for management and staff
Complete routine reporting and keep department and local management informed
Support the CE Quality Events feed-forward loop
Audit inventory, supplies, and equipment
Develop improved approaches, equipment, and methods
Implement organizational policies and goals
Facilitate budget requests and identify enhancements or reductions
Assist with plans, budgets, schedules, cost estimates, bid sheets, and contracts
Participate in long-range program and process improvement planning
Support organic growth and new client opportunities
Collect benchmarking data for estimates, labor hours, expenses, and other metrics
Maintain a safe work environment and ensure regulatory compliance
Direct supervisory management for controlled-environment programs
Liaise among the company, customers, clients, employees, and subcontractors
Assist with human resource concerns and issues
Travel as required

Requirements

What you’ll need

Associate degree required with 2+ years of experience, or equivalent combination of education and experience
CPR/AED/First Aid certification is a plus
Valid driver's license may be required based on business needs
Must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements when driving is required
Completed all safety and task training certification
May be required to be forklift certified
Bilingual is a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills
Knowledge of cleaning methods, equipment, compounds, and chemicals
Knowledge of Microsoft Office and computer skills
Customer service, problem solving, time management, project management, planning, presentation, interviewing, coaching, and training skills
Ability to respond to customer, regulatory agency, and business community inquiries or complaints
Ability to present information and respond to questions from managers, customers, employees, and the general public
Ability to lift and/or move up to 35 pounds

Benefits

Comp & perks

Comprehensive benefit packages
Equal opportunity workplace