Operations Manager

SBM

. Direct company programs and implement company policy to ensure compliance with contract duties .

Posted 10/13/2026full-timePalo Alto • California • United StatesJuniorMid-Level💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management, compliance with regulations such as FLSA, OSHA, and ADA, and effective budget analysis and cost reduction strategies. Strong capabilities in customer service, project management, and team leadership are essential.

Highest-signal resume keywords

Program ManagementBudget AnalysisCustomer ServiceProject ManagementTeam Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BudgetingQuality AuditsContract ManagementData CompilationSafety InspectionsInventory ManagementCost ReductionRegulatory ComplianceProposal DevelopmentConceptual Design

Soft Skills

Verbal CommunicationWritten CommunicationProblem SolvingTime ManagementCoaching

Tools & Technologies

Microsoft OfficeContractor Status Databases

Certifications & Qualifications

Bachelor’s DegreeValid Driver's License

Industry Keywords

FLSAOSHAADAService Personnel ManagementMarket Development

About the role

Key responsibilities & impact

Direct company programs and implement company policy to ensure compliance with contract duties
Plan and develop work schedules and assign service personnel to routes
Inspect establishments for safety, quality, service, and program compliance
Conduct quality audits and maintain inventories of supplies and equipment
Investigate and promote improved equipment and methods
Review and address customer service requests
Implement organizational policies and goals
Analyze and facilitate budget requests and identify cost reductions
Promote services, develop new markets, increase market share, and obtain competitive position
Inspect plants and evaluate use of space and facilities
Assist with plans, budgets, schedules, cost estimates, bid sheets, and contracts
Ensure sites meet budget goals
Develop long-range plans, conceptual designs, and capital requirements for improvements
Coordinate program specifications, proposal and contract requirements, and related documents
Compile data for estimates
Maintain and report financial information including labor hours, overhead, supplies, expenses, billing, and forecasting
Maintain a safe work environment and ensure compliance with FLSA, OSHA, ADA, and other regulations
Direct supervisory management supporting facilities programs
Liaise with company, customers, clients, employees, and subcontractors
Maintain contract and contractor status databases
Review contractor correspondence and respond appropriately
Establish contractor relationships to support contract processes
Conduct and attend meetings with customers, clients, and employees
Assist with human resource concerns and issues
Interview, hire, plan, assign, and direct work; manage time, evaluate performance, reward and discipline employees, resolve complaints, and ensure training

Requirements

What you’ll need

Bachelor’s degree in business, communications, or a related field from a four-year college or university with 2–5 years of experience; or equivalent combination of education and experience
Valid driver's license may be required based on business needs
Employees required to drive must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements
Bilingual a plus
Strong verbal and written communication skills
Customer service, problem solving, time management, project management, planning, presentation, interviewing, coaching and training skills
Knowledge of Microsoft Office and computer skills
Ability to respond to inquiries or complaints from customers, regulatory agencies, or business community members
Ability to present information and respond to questions from managers, customers, employees, and the public
Ability to lift and/or move up to 35 pounds
Ability to drive to various work locations, customer sites, or company facilities may be necessary
Some travel is required

Benefits

Comp & perks

Comprehensive benefit packages
Equal employment opportunity regardless of protected characteristics