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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing national and global account relationships while developing strategies for operational excellence and top-line growth. Proficient in negotiating high-level deals, analyzing CRM sales information, and mentoring teams to drive business success.
Highest-signal resume keywords
National Account ManagementStrategic NegotiationBusiness DevelopmentClient Relationship ManagementTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Bachelor's DegreeHuman Resource Systems KnowledgeSpreadsheet SoftwareWord Processing SoftwareCRM Sales Analysis
Soft Skills
Effective CommunicationMentoringProblem SolvingPresentation Skills
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Operational ExcellenceTop-Line GrowthStrategic InitiativesClient CommunicationMarket Analysis
About the role
Key responsibilities & impact- Manage national and global account relationships
- Develop National Account Directors and Managers and their strategies for operational excellence and top-line growth
- Develop maximum potential volume from all markets for the organization's services
- Increase services and improve budget performance through higher-level negotiating strategies
- Create demand for SBM services by identifying, tracking, and measuring customer business value
- Meet with key clients and maintain relationships with existing clients
- Negotiate and close deals and initiate strong relationships with new clients
- Interact with key national/global customers and consultant groups
- Lead client communication and successful business reviews
- Support strategic initiatives including GMP, Janitorial, Landscaping, MAC, and soft service programs
- Communicate with key leadership regarding SBM's core business status, development, success, and growth
- Visit key markets to investigate operations and local conditions while promoting SBM priorities
- Mentor and develop National Account Directors and Managers
- Monitor competitive services and marketing activities
- Establish relationships with industry influencers, community partners, and strategic partners
- Work with corporate departments on initiatives and strategies associated with key metrics
- Create new business opportunities and collaborate with business development, sales, and marketing
- Establish strategic designs and communications for company growth and success
- Analyze CRM sales information to formulate strategic growth plans and communicate them to the Chief Operations Officer
- Carry out management responsibilities including interviewing, hiring, planning, assigning and directing work, performance evaluations, rewarding and disciplining employees, addressing complaints, resolving problems, and ensuring employee training
Requirements
What you’ll need- Bachelor's degree from a four-year college or university; or five to seven years related experience and/or training; or equivalent combination of education and experience
- May be required to have a valid driver’s license
- Knowledge of Human Resource systems
- Knowledge of spreadsheet software and word processing software
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to lift and/or move up to 35 pounds
- Position requires travel
Benefits
Comp & perks- Comprehensive benefit packages (details provided on SBM's website)