Admin Coordinator – Ops Assistant

Scale Army Careers

. Make and receive phone calls and text messages to coordinate with families, providers, and vendors .

Posted 10/2/2026contractRemote • Egypt, Argentina, Ethiopia, South Africa, NigeriaJuniorMid-Level💰 $1,100 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and time management skills while maintaining accurate and accessible digital records. Proficient in managing sensitive information and providing compassionate support to families in healthcare, therapy, or educational settings.

Highest-signal resume keywords

Google Workspace Proficiency2+ Years Administrative ExperienceStrong Attention To DetailExperience Managing Phone CommunicationAbility To Handle Confidential Information

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryForm SubmissionsRecord UpdatesDocumentation ManagementAdministrative Coordination

Soft Skills

Calm And Patient ApproachEmpathetic CommunicationStrong Follow-ThroughProactive AttitudeClear Instruction Providing

Tools & Technologies

Google DriveGoogle Workspace

Industry Keywords

HealthcareTherapyEducationOperational EfficiencyConfidential Information Management

About the role

Key responsibilities & impact

Make and receive phone calls and text messages to coordinate with families, providers, and vendors
Assist families with completing medical or therapy-related forms and gather required information accurately
Provide clear instructions and support to families navigating stressful or emotionally sensitive situations
Contact external organizations to gather or verify information and complete administrative forms
Follow up on documentation, open items, and outstanding requests
Maintain clear, professional, and compassionate communication
Maintain organized digital files and documentation using Google Drive or similar tools
Write short reports or summaries following calls and meetings
Assist with data entry, form submissions, and record updates
Ensure documentation and information remain accurate, organized, and accessible
Support scheduling and coordination of sessions, meetings, and events
Keep internal systems and records up to date and accessible
Coordinate administrative activities across families, providers, vendors, and external organizations
Identify opportunities to improve organization and operational efficiency

Requirements

What you’ll need

Candidates must be based in LATAM, Africa, or Eastern Europe
Availability to work 9:00 AM–5:00 PM EST, aligned with the client’s time zone
2+ years of experience in administrative, coordination, or operational support roles
Experience managing frequent phone communication with families and external partners
Experience handling sensitive information and supporting administrative processes with discretion and care
Proficiency with Google Workspace
Strong organization and time management skills
Strong attention to detail with documentation, forms, records, and data entry
Ability to manage frequent phone and text communication
Ability to provide clear instructions and support to families
Ability to maintain accurate and organized digital records
Ability to handle confidential information appropriately
Strong follow-through and ability to keep open items moving toward completion
Calm, patient, and empathetic approach when supporting families
Reliable and proactive when managing administrative responsibilities
No formal certification is required
Experience in healthcare, therapy, or education is a plus

Benefits

Comp & perks

Potential to increase from 30 to 40 hours per week as responsibilities expand
Opportunity to join a purpose-driven organization supporting neurodivergent children and their families
Opportunity to contribute to a compassionate, family-centered team