Scale Army Careers

Business Development Rep

• Identify, research, and prospect independent retail accounts across the U.S. and Canada
• Build prospect lists based on brands carried, price points, and other relevant factors
• Contact prospects through email, cold calling, in-person outreach, social networks, magazines, and other channels
• Communicate key brand information and answer detailed prospect questions
• Identify support required to secure new business
• Recommend opening orders based on account needs
• Develop personalized offers involving retail products, testers, sampling, and free versus billed SKUs
• Organize and deliver training for new client accounts
• Support retail marketing initiatives, windows, sampling, and partnerships for new launches
• Maintain relationships with existing accounts while growing new accounts
• Maintain CRM pipeline and keep prospect, activity, and opportunity information current
• Review the sales pipeline weekly with the Sales Manager
• Organize, prioritize, and follow up on sales opportunities
• Manage Faire, including order processing, customer messaging, and account maintenance
• Update brand reporting daily and review results weekly with the Sales Manager
• Collaborate with sales and accounting teams to monitor open orders
• Help ensure purchase orders ship as scheduled
• Complete ad-hoc projects and assigned responsibilities by deadlines
• Represent multiple beauty brands professionally and consistently

Business Development Representative

Operations

• Make and receive phone calls and text messages to coordinate with families, providers, and vendors
• Assist families with completing medical or therapy-related forms and gather required information accurately
• Provide clear instructions and support to families navigating stressful or emotionally sensitive situations
• Contact external organizations to gather or verify information and complete administrative forms
• Follow up on documentation, open items, and outstanding requests
• Maintain clear, professional, and compassionate communication
• Maintain organized digital files and documentation using Google Drive or similar tools
• Write short reports or summaries following calls and meetings
• Assist with data entry, form submissions, and record updates
• Ensure documentation and information remain accurate, organized, and accessible
• Support scheduling and coordination of sessions, meetings, and events
• Keep internal systems and records up to date and accessible
• Coordinate administrative activities across families, providers, vendors, and external organizations
• Identify opportunities to improve organization and operational efficiency

Admin Coordinator – Ops Assistant

Full-stack Engineer

• Maintain and improve two existing business applications
• Develop and deploy new features based on business requirements
• Fix bugs, troubleshoot issues, and perform application updates
• Review existing functionality and identify opportunities for improvement
• Help ensure applications remain reliable, secure, and easy to use
• Maintain and improve the internal custom order application
• Develop functionality based on evolving business needs
• Improve workflows and user experience for internal teams
• Ensure data and order information move accurately through the application
• Develop front-end interfaces and back-end functionality
• Build and improve UI components with a focus on usability and performance
• Develop server-side functionality using Laravel
• Work with MySQL databases, queries, data structures, and application integrations
• Troubleshoot issues across front-end, back-end, and database layers
• Build and maintain APIs and third-party integrations
• Connect internal applications with external business systems
• Troubleshoot integration and data-transfer issues
• Use API documentation to implement new integrations
• Support HubSpot API integrations when applicable
• Use AI development tools such as Claude to improve development speed and productivity
• Evaluate AI-generated code for quality and security
• Stay current with AI-enabled development workflows and tools
• Take ownership of ongoing application maintenance and development
• Deliver new features and application improvements
• Build and maintain APIs and integrations

Full Stack Applications Developer

Events

• Support catering and event sales through outbound prospecting, inbound customer support, event coordination, and order management
• Reach out to potential catering and event prospects through email and phone
• Make outbound calls to generate catering and event opportunities
• Respond to inbound catering and event inquiries
• Understand customer needs and recommend appropriate catering options
• Follow up with prospects to move opportunities forward
• Maintain organized records of prospects, conversations, and follow-ups
• Identify opportunities to increase catering and event sales
• Answer incoming customer calls professionally and efficiently
• Take customer orders and accurately enter them into the POS system
• Answer questions about products, menus, availability, and ordering
• Assist customers with catering and event-related questions
• Ensure customer information and order details are captured accurately
• Escalate issues when additional support is required
• Provide friendly and professional communication across phone and email
• Build positive relationships with customers and prospects
• Follow up when additional information is needed
• Ensure customers receive clear and accurate information throughout the ordering process
• Contribute to increased catering, event, and overall customer revenue

Catering & Events Sales Coordinator

Artificial Intelligence

• Audit manual workflows across accounting, purchasing, operations, customer service, marketing, catalog management, and reporting
• Identify, prioritize, build, and implement AI-powered automations
• Automate accounting workflows, beginning with credit card reconciliation
• Consolidate data from 7–8 sources into a reporting layer
• Automate invoice reconciliation between order management software and QuickBooks
• Own and improve an AI-powered customer-support ticketing agent
• Expand the support agent’s knowledge library and tune its auto-response success rate
• Clean and maintain a product catalog containing tens of thousands of SKUs
• Build tools or AI agents for product listing creation and catalog maintenance
• Connect sales history and inventory data to improve purchasing and reorder decisions
• Develop reporting on product sales velocity and inventory reorder timing
• Support non-technical team members with AI-powered solutions and enablement
• Use AI coding assistants such as Claude Code to build and ship internal tools
• Work directly with department leads to scope and prioritize automation projects
• Determine workflows, data sources, and prompts for each solution
• Own projects end to end, including audit, development, rollout, and adoption
• Work independently with minimal oversight
• Meet with every department during the first 30 days and deliver a prioritized automation roadmap to the founder

AI Workflow Specialist

Social Media Manager

• Own social media content and growth across relevant platforms
• Create engaging social media content, including short-form videos and Reels
• Develop content ideas based on the brand, audience, trends, and business goals
• Manage the content calendar and ensure content is published consistently
• Adapt content and creative concepts based on platform performance
• Maintain a consistent brand voice and visual presence
• Develop strategies to grow followers, reach, and engagement
• Create content designed to drive awareness, consideration, and reservations
• Build UTM campaigns to track social-driven reservations and conversions
• Connect social media activity to measurable business outcomes
• Research competitors, local market trends, and consumer behavior
• Monitor emerging social media trends and content formats
• Conduct A/B testing of content formats, creative concepts, messaging, hooks, and calls to action
• Monitor comments, messages, tags, and mentions
• Engage with followers and build an active online community
• Respond to customer questions and feedback professionally
• Track reach, engagement, follower growth, website traffic, and reservations
• Monitor UTM campaign performance and social-driven conversions
• Create regular performance reports with clear insights and recommendations
• Use analytics to guide future content and marketing decisions
• Complete the application form and record a video showcasing skill sets

Performance Marketing

• Own paid media strategy, campaign setup, execution, optimization, and ongoing performance across Meta Ads, Google Ads, YouTube, TikTok, CTV, and programmatic advertising/DSPs
• Develop channel strategies based on client objectives, audience, budget, and expected outcomes
• Build campaigns including targeting, platform setup, budget allocation, bidding strategy, and ongoing optimization
• Determine channel usage and adjust the media mix based on performance and opportunities
• Manage and optimize significant paid media budgets across multiple client accounts
• Monitor monthly budget pacing and reconcile actual media spend with approved budgets
• Analyze campaign performance and reallocate spend across channels
• Produce monthly reports and bi-weekly performance discussions for larger accounts
• Track leads, enrollment applications, teacher recruitment applications, cost per lead, cost per application, conversion performance, and budget utilization
• Translate campaign data into recommendations and strategic next steps
• Collaborate with project managers, designers, video editors, and the Executive Creative Director
• Provide strategic creative input without designing assets, editing videos, or writing campaign copy
• Potentially present campaign performance, recommendations, and strategy directly to clients
• Initially serve as the agency’s primary paid media specialist and senior individual contributor

Paid Media Strategist

Marketing

• Develop and execute marketing strategies aligned with customer acquisition, retention, and revenue objectives
• Translate company goals into actionable marketing plans and channel priorities
• Develop campaign strategies across awareness, conversion, and retention
• Establish campaign priorities, calendars, budgets, and performance expectations
• Plan, launch, manage, and optimize paid advertising campaigns
• Own campaign structure, targeting, budgets, bidding, and optimization
• Develop customer acquisition, retargeting, and conversion strategies
• Monitor advertising performance and allocate budgets based on results
• Collaborate with creative teams on advertising concepts
• Develop and execute email marketing and lifecycle campaigns
• Manage email segmentation, messaging, scheduling, automation, and optimization
• Monitor email deliverability, engagement, conversions, and revenue
• Develop testing strategies for subject lines, messaging, offers, creative, and calls to action
• Guide content and creative execution through briefs, messaging, positioning, formats, and deliverables
• Review creative performance and provide actionable feedback
• Build and manage a structured A/B testing roadmap across marketing channels
• Analyze test results and document learnings
• Monitor consumer behavior, competitors, advertising trends, and marketing opportunities
• Analyze competitor positioning, promotions, messaging, and activity
• Establish and monitor marketing KPIs
• Track revenue, ROAS, customer acquisition cost, conversion rate, email revenue and engagement, retention, and campaign performance
• Build marketing performance reports and present insights, recommendations, and next steps to leadership
• Use analytics to guide budgets, campaign priorities, and marketing strategy

Marketing Manager

Bookkeeper

• Manage day-to-day bookkeeping and financial data entry
• Maintain accurate and up-to-date financial records in QuickBooks
• Record and categorize day-to-day financial transactions
• Maintain an organized chart of accounts and properly coded transactions
• Review financial records for missing, duplicate, or incorrectly categorized transactions
• Maintain supporting bookkeeping documentation
• Assist with general ledger maintenance
• Enter, verify, and maintain purchase order records and related documentation
• Ensure purchase orders align with invoices and financial documentation
• Assist with vendor bills, payments, customer transactions, and vendor/customer records
• Track outstanding transactions and flag discrepancies
• Support invoice, payment, bank, and account reconciliations
• Maintain organized digital records of invoices, receipts, purchase orders, and other financial documents
• Follow established bookkeeping procedures and internal controls
• Assist with routine financial reporting and month-end bookkeeping
• Provide records and supporting documentation to accounting or finance leadership
• Generate basic QuickBooks reports when requested

• Own paid social and video programs across LinkedIn, YouTube, and Meta from strategy through execution, optimization, and reporting
• Build and refine audience targeting, bid strategies, and budget allocation
• Shift spend across segments and campaigns based on performance insights
• Transform core creative assets into channel-specific variants
• Create short-form video cuts, stills, carousels, ad copy, and syndication copy
• Build, QA, launch, and manage campaigns end to end
• Independently manage ongoing campaign optimization and multiple campaigns, tests, and deliverables
• Run a structured A/B testing program and document actionable results
• Support landing page and conversion rate optimization initiatives when applicable
• Own reporting from advertising platforms through CRM and pipeline
• Deliver weekly reporting on spend and performance by segment
• Analyze campaign and testing performance and communicate findings
• Use Claude and AI-powered skills and automations to accelerate creative production, analysis, and reporting

Paid Media Specialist

Web Designer

• Manage and update the Magento website daily
• Upload and maintain product listings, descriptions, and visual content
• Keep website content accurate, current, and aligned with business needs
• Improve website layout, navigation flow, and overall user experience
• Optimize product pages and landing pages for conversion
• Identify and implement design enhancements that improve usability and performance
• Create and edit visual assets, including banners and product visuals
• Maintain visual consistency within existing brand guidelines
• Collaborate with internal teams to execute design ideas
• Work directly within the existing Magento (Adobe Commerce) backend
• Implement website changes and updates requiring Magento development knowledge
• Troubleshoot technical issues affecting website updates, product management, or functionality
• Execute light front-end changes independently
• Use AI-assisted tools to improve efficiency where appropriate
• Identify opportunities to improve website performance and the user journey
• Support conversion rate optimization initiatives

Magento Web Designer

• Own paid acquisition strategy across Meta, Google, LinkedIn, X, CTV, and other channels
• Build, launch, and optimize campaigns hands-on
• Decide budget allocation and scale campaigns based on efficiency
• Direct creative hypotheses, testing roadmap, and feedback loop with the in-house creative team
• Connect ad performance to post-click outcomes with CRO, Sales, and Marketing
• Ensure attribution accuracy and monitor lead quality, time to lead, SALs, and SQLs
• Challenge targeting and ICP assumptions using performance data
• Track performance using cost per MQL, MQL meetings held, cost per MQL meeting, Marketing SQLs, cost per Marketing SQL, and pipeline quality
• Collaborate with the Head of Marketing, CEO, creative strategist, designer, video editor, copywriter, CRO, Sales, Sales Ops, and Marketing Team
• Stabilize performance, scale effective channels, and grow toward a Growth Lead role

Senior B2B Paid Media Buyer

Project Manager

• Serve as the operational bridge between executive strategy and daily marketing execution
• Translate leadership’s high-level objectives into structured, actionable project plans
• Manage editorial calendars across owned, shared, and PR content
• Ensure content deliverables align with established SEO strategy
• Draft briefs and topics for the internal content writing team
• Hold content writers accountable to publication deadlines
• Coordinate organic content execution and organic social media activities to drive brand awareness
• Coordinate internal content writers and freelance designers across marketing initiatives
• Leverage freelance graphic designers using existing brand templates
• Ensure the paid media team receives necessary creative assets on schedule
• Manage multiple timelines, templates, deliverables, and stakeholders simultaneously
• Research, evaluate, and select high-value B2B industry events
• Manage logistics for selected industry events and coordinate social media promotion
• Support lead-generation, agency expansion, and referral-pipeline objectives through field marketing
• Identify relevant industry awards and map submission requirements and deadlines
• Coordinate award submissions and work with executive leadership to finalize materials on time
• Keep leadership accountable to submission deadlines
• Establish reliable operational pipelines for writers, designers, and paid media specialists
• Place the agency at relevant US and EU industry events to support regional awareness and referral generation

Marketing Project Manager

AI Engineer

• Own and develop the existing internal CRM across the Node.js/Express backend and React frontend
• Audit the codebase for gaps, bugs, technical debt, security risks, and incomplete functionality
• Create a plan to complete and stabilize the CRM
• Develop, test, and maintain lead management, communications, agent workflows, reporting, and administrative features
• Debug and resolve issues affecting live applications
• Maintain and improve AI functionality using OpenAI and Anthropic APIs
• Work within the agentic tool gateway, including tool permissions, policy controls, and safety restrictions
• Maintain real-time functionality using Redis, Socket.IO, and Twilio Voice
• Protect customer and agent data through authentication, authorization, validation, logging, and tenant isolation
• Manage deployments and infrastructure across Render, Cloudflare, AWS S3, MongoDB Atlas, GitHub, and GitHub Actions
• Maintain CI/CD and production deployment processes
• Work with the founder and operations manager to translate business requirements into technical solutions
• Build licensing and onboarding systems to replace the current GoHighLevel process
• Support additional internal systems, operational technology, and AI implementation projects
• Become the primary technical owner of the CRM and establish a stable release process and development roadmap

Senior Full Stack AI Engineer

Solutions Engineer

• Map unfamiliar client technology stacks, including CRM, ERP, finance tools, spreadsheets, and undocumented automations
• Run technical deep dives during paid Leadership Intensives
• Conduct screen-share walkthroughs, probe data structures, and map integration surfaces
• Design interview guides, screen-share protocols, and process inventories
• Synthesize findings from client interviews
• Safely handle regulated or sensitive data using de-identified exports or synthetic datasets when appropriate
• Prepare executive use cases and technical scaffolding for live build sessions
• Debug live technical issues during executive build sessions
• Calibrate demos honestly and explain gaps between prototypes and production solutions
• Author 90-day technical roadmaps covering outcomes, effort sizing, sequencing, data prerequisites, and team composition
• Consult delivery engineers on feasibility and pass internal feasibility-and-margin review
• Create roadmaps that balance foundation-layer and client-specific work
• Build rapid proofs of concept using client data and AI tooling
• Maintain the opportunity library of reusable patterns
• Maintain schemas and knowledge for the AI diagnosis system
• Support engineering hiring by observing and co-scoring technical assessments
• Participate in feasibility reviews and improve roadmap turnaround