Scaled Agile, Inc.

Salesforce Administrator

• Configure and manage Salesforce functionality, including custom objects, advanced flows, and validation rules
• Maintain and improve Salesforce business-process best practices
• Apply data governance principles and maintain scalable information architectures
• Develop and maintain reports and dashboards
• Manage user access, security, login and activity logs, profiles, permissions, and user deactivation
• Perform data cleanup and manipulation using Data Loader or third-party applications
• Deploy changes through a deployment pipeline rather than directly in production
• Provide first-line Salesforce support, troubleshoot issues, and resolve inquiries through completion
• Use AI assistants for impact analysis and issue investigation
• Assess Salesforce configuration, capabilities, and release updates for business impact
• Support employee onboarding, Salesforce training, and user adoption
• Evaluate and drive adoption of technologies, processes, and procedures that improve Salesforce efficiency
• Document system configurations, processes, and procedures
• Assist with special assignments and strategic initiatives

Salesforce Administrator – Contract Role