Customer Experience Representative

. Provide front-line support to customers and partners through online channels, phone, tiered support case management, and events .

Posted 10/15/2026full-timeRemote • Colorado • United StatesJuniorMid-Level💰 $21 - $26 per hourWebsite

Key responsibilities & impact

Provide front-line support to customers and partners through online channels, phone, tiered support case management, and events
Train members on Scaled Agile's Community Platform
Schedule exams, manage surveys, handle certification results, and follow up with students
Coordinate and distribute licensed courseware purchases
Manage communications and distribution when new courseware is released
Maintain the LMS with exam updates, courseware, and video learning
Support Scaled Agile training classes and events
Collaborate with Partner Development and Enterprise Solutions teams to improve partner and enterprise customer experience
Document processes and review and act on customer feedback
Complete additional Scaled Agile projects as needed by the business

What you’ll need

2+ years of experience in customer support, ideally in Learning or Service organizations with a membership or certification business model
Strong proficiency in office productivity tools, including Gmail, Google Apps, Confluence, Customer Success tools/solutions, Microsoft Excel, and Google Sheets (VLOOKUPs, formulas, pivot tables, etc.)
Familiarity with Salesforce is a plus
Ability to excel in a high-volume environment and meet Key Performance Indicators
Sound judgment and a proactive approach
Ability to work independently and identify problems and present creative solutions clearly to customers
Superb organizational and time management skills
Strong attention to detail and ability to prioritize tasks and meet deadlines
Clear, concise, and engaging written communication style
Ability to provide required support coverage during one of the listed US time zones: Eastern, Central, or Mountain

Comp & perks