Bilingual Veterinary Receptionist

ScaleSource

. Handle approximately 100 inbound and outbound calls daily.

Posted 11/9/2026full-timeRemote • Mexico, Brazil, Argentina, Honduras, Guatemala, El SalvadorMid-LevelSenior💰 $18,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and appointment scheduling within a veterinary context, with strong communication skills in both English and Spanish. Proficient in managing high call volumes and converting inquiries into appointments while maintaining accurate patient records.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingFluent English And SpanishVeterinary Practice Management SoftwareSales Techniques

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SettingRecord KeepingVeterinary TerminologyVaccinations KnowledgePreventive Care Knowledge

Soft Skills

Verbal CommunicationProactive CommunicationCustomer Relationship Management

Tools & Technologies

Mango VoiceNavattor

Industry Keywords

Veterinary ServicesClient-Facing RoleHigh Call VolumeVeterinary ReceptionistVeterinary Customer Service

About the role

Key responsibilities & impact

Handle approximately 100 inbound and outbound calls daily.
Schedule, confirm, reschedule, and manage veterinary appointments.
Explain veterinary services, common procedures, pricing, and appointment availability.
Convert incoming inquiries into booked appointments using proactive communication and sales techniques.
Assist pet owners with questions about vaccinations, wellness visits, preventive care, and other veterinary services.
Maintain accurate patient records, update client information, and document interactions in the clinic management system.
Follow up with prospective and existing clients to encourage bookings and maintain customer relationships.
Use Mango Voice and Navattor phone and scheduling platforms.
Coordinate with veterinary staff for smooth communication and efficient appointment scheduling.
Support a busy U.S.-based veterinary clinic as the first point of contact for pet owners.

Requirements

What you’ll need

+4 years of experience in customer service, phone-based support, appointment setting, or a similar client-facing role.
Fluent English and Spanish with excellent verbal communication skills.
Proven ability to handle high call volumes, ideally 80–100+ calls daily.
Experience scheduling appointments, managing calendars, and maintaining accurate customer or patient records.
Strong sales mindset with experience converting inbound inquiries into appointments or sales.
Familiarity with common veterinary services, terminology, vaccinations, wellness exams, and preventive care.
Comfortable discussing pricing, explaining services, and addressing customer objections.
Previous experience as a veterinary receptionist, veterinary customer service representative, or in veterinary clinic operations is strongly preferred.
Experience with veterinary practice management software is a strong plus.
Familiarity with Mango Voice and/or Navattor is a plus but not required.
Ability to work Tuesday–Saturday, full-time, 40 hours per week, on Pacific Time; Saturdays until 2:00 PM.
Ability to work remotely from an eligible Latin American location.

Benefits

Comp & perks

Faster Hiring Process: We move quickly, communicate clearly, and don't leave candidates guessing.
Better Role Matching: You're placed in roles where you can actually perform and grow, not just fill a seat.
Real Upside: Strong performers unlock raises, long-term stability, and future opportunities.
Work With U.S. Operators: Gain direct experience supporting a U.S.-based veterinary business and its daily operations.
Real Ownership: Your work directly impacts customer satisfaction, appointment bookings, and business growth.
Industry-Specific Experience: Develop valuable expertise in veterinary customer service, appointment management, and client communication.