ScaleSource

Customer Support

• Own inbound leads and actively work them through the sales process
• Qualify prospects, understand their needs, present solutions, handle objections, and move conversations toward a sale
• Make outbound calls and send SMS and email follow-ups
• Reconnect with previous inquiries and work open opportunities consistently
• Book qualified appointments, confirm attendance, follow up after conversations, and close opportunities when appropriate
• Keep leads, opportunities, follow-ups, notes, statuses, and dispositions accurate in the CRM
• Maintain a clean pipeline
• Assist existing customers with questions, scheduling, updates, and general service needs
• Identify opportunities for additional services, repeat business, and upsells
• Maintain consistent outbound sales activity and respond quickly to inbound leads
• Meet or exceed sales and conversion targets
• Handle high daily call and message volume while maintaining communication quality
• Track follow-ups and provide professional customer service before, during, and after the sale
• Take ownership of sales results
• Performance measured through sales activity, conversion, follow-up execution, pipeline management, and revenue-related results

Sales & Customer Service Representative – LATAM

Digital Marketing

• Plan, launch, and optimize paid campaigns on Meta, Google, and LinkedIn
• Adjust campaign budgets, targeting, and creative based on performance data
• Collaborate with writers and designers on advertising creative
• Track creative performance and identify effective variations
• Build and send email and SMS campaigns and flows in Klaviyo or Mailchimp
• Test subject lines, messaging, and timing
• Adapt campaigns for English- and Spanish-speaking audiences
• Convert campaign data into clear keep, change, test, or stop recommendations
• Keep content, design, and project managers informed to maintain campaign progress
• Use ChatGPT or similar tools to accelerate work while applying independent judgment
• Own campaigns from launch through optimization, testing, scaling, and reporting

Sales & Customer Service Representative – LATAM

Bilingual Digital Marketing Specialist – English/Spanish