Sales & Customer Service Representative – LATAM

ScaleSource

. Own inbound leads and actively work them through the sales process .

Posted 9/22/2026full-timeRemote • Mexico, Brazil, Argentina, Guatemala, Honduras, El SalvadorMid-LevelSenior💰 $18,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong sales acumen with proven experience in inbound and outbound sales processes, including objection handling and closing techniques. Proficient in managing CRM systems and maintaining a clean sales pipeline while meeting or exceeding performance targets.

Highest-signal resume keywords

Direct Sales ExperienceObjection Handling SkillsCRM ProficiencySales Target AchievementHigh Volume Outbound Calls

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Process ManagementLead QualificationAppointment SettingFollow-Up ExecutionPipeline ManagementSales ConversionCustomer ServiceUpselling TechniquesPerformance Metrics TrackingKPI Management

Soft Skills

Communication SkillsIndependenceProblem-SolvingTime ManagementAdaptability

Tools & Technologies

HubSpotSalesforceServiceTitanZoho

Industry Keywords

Inbound SalesOutbound SalesCustomer-Facing RolesSales QuotasPerformance-Driven Environment

About the role

Key responsibilities & impact

Own inbound leads and actively work them through the sales process
Qualify prospects, understand their needs, present solutions, handle objections, and move conversations toward a sale
Make outbound calls and send SMS and email follow-ups
Reconnect with previous inquiries and work open opportunities consistently
Book qualified appointments, confirm attendance, follow up after conversations, and close opportunities when appropriate
Keep leads, opportunities, follow-ups, notes, statuses, and dispositions accurate in the CRM
Maintain a clean pipeline
Assist existing customers with questions, scheduling, updates, and general service needs
Identify opportunities for additional services, repeat business, and upsells
Maintain consistent outbound sales activity and respond quickly to inbound leads
Meet or exceed sales and conversion targets
Handle high daily call and message volume while maintaining communication quality
Track follow-ups and provide professional customer service before, during, and after the sale
Take ownership of sales results
Performance measured through sales activity, conversion, follow-up execution, pipeline management, and revenue-related results

Requirements

What you’ll need

3+ years of experience in sales, customer service, inside sales, appointment setting, or similar customer-facing roles
At least 2 years of direct sales experience strongly preferred
Proven experience handling inbound and outbound sales conversations
Comfortable making a high volume of outbound calls and follow-ups
Experience working with sales targets, KPIs, quotas, or conversion goals
Strong objection-handling and closing skills
Experience with CRM platforms such as HubSpot, Salesforce, ServiceTitan, Zoho, or similar
Excellent spoken and written English
Comfortable working independently in a fast-paced, performance-driven environment
Professional home office setup and reliable internet
Introductory video submission required as part of the recruitment process

Benefits

Comp & perks

Faster Hiring Process: We move quickly, communicate clearly, and don’t leave candidates guessing
Better Role Matching: You’re placed in roles where your sales strengths can actually perform and grow
Real Upside: Strong performers can unlock raises, long-term stability, and future opportunities
Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth
Sales Experience That Matters: Develop real experience in lead conversion, pipeline management, objection handling, and closing
Real Ownership: Your performance directly impacts revenue and business growth
Multi-Location Exposure: Work across multiple franchise locations and learn how scalable sales operations work