Bilingual Patient Care Liaison CST/PST

Scan.com

. Provide providers and attorneys with updates on appointment scheduling, confirmations, and rescheduling statuses .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in managing appointment scheduling and communications in a fast-paced healthcare or legal environment, with a strong focus on accuracy and relationship-building. Demonstrates fluency in English and Spanish, along with the ability to collaborate effectively across teams and utilize various communication tools.

Highest-signal resume keywords

Fluency In English And SpanishCustomer Service ExperienceAttention To DetailCRM Systems ExperienceScheduling Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingDocumentation AccuracyIssue IdentificationProcess ImprovementTask Management

Soft Skills

Excellent CommunicationRelationship BuildingProactive Problem Solving

Tools & Technologies

FrontDialpadCRM SystemsScheduling SoftwareTelephony Platforms

Industry Keywords

HealthcareLegal EnvironmentCustomer ServiceCross-Functional CollaborationSLA Management

About the role

Key responsibilities & impact

Provide providers and attorneys with updates on appointment scheduling, confirmations, and rescheduling statuses
Schedule patient appointments
Follow up with patients to minimize no-shows and handle escalations
Coordinate delivery of scan reports, imaging records, and lien forms to attorneys
Serve as primary contact for attorney and provider inquiries
Manage communications across phone, email, and text
Maintain accurate interaction records in the internal database, Slack, and email
Collaborate with sales, scheduling, interops, and AR teams to resolve issues
Meet and exceed SLAs for response times and follow-ups
Document and escalate recurring issues and implement process improvements
Build relationships with patients, providers, and attorneys through clear, professional, timely communication
Become proficient in Front, Dialpad, and scheduling systems
Deliver appointment details, imaging reports, and lien forms with 98%+ accuracy

Requirements

What you’ll need

Fluency in English and Spanish
Experience in a fast-paced customer service or communications role, ideally in a healthcare or legal environment
Excellent communication across phone, email, and chat
Strong attention to detail and accuracy in communications and documentation
Ability to proactively identify issues and collaborate with cross-functional teams
Ability to manage multiple tasks and priorities to meet deadlines and SLAs
Experience using CRM systems, scheduling software, telephony platforms such as Dialpad, and other communication tools
AI-aware: comfortable using AI for administration, documentation, or research while applying human judgment around patient data

Benefits

Comp & perks

Flexible remote or hybrid work options
Dedicated personal development budget
Medical, vision, and dental coverage
28+ days of paid time off across PTO and wellbeing days
Paid parental leave
401k retirement plan
All the equipment you need to do your best work
Inclusive, people-first policies designed by our team, for our team