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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CRM administration, particularly with HubSpot, including pipeline management, automation workflows, and data analysis. Proficient in building reporting and dashboards to support decision-making and sales enablement while effectively communicating technical processes to diverse stakeholders.
Highest-signal resume keywords
CRM AdministrationHubSpot ProficiencyData AnalysisReporting and DashboardsWorkflow Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM Pipeline ManagementAutomation WorkflowsData CleaningData JoiningData Analysis
Soft Skills
Clear DocumentationCommunication with Non-Technical StakeholdersComfort with Ambiguity
Tools & Technologies
HubSpotSupport/Ticketing SystemsTelephony SystemsSpreadsheets
Industry Keywords
SLA MonitoringCall-Routing LogicShared Inbox ConfigurationSales EnablementPartner Onboarding
About the role
Key responsibilities & impact- Administer and continuously improve CRM pipeline architecture, custom properties, deal object design, and workflow automation
- Own communications infrastructure, including SLA monitoring, call-routing logic, and shared inbox configuration
- Design and build new-partner onboarding workflows from intake through CRM ingestion
- Support sales enablement with accurate CRM data, reporting, and sales tools
- Build and maintain reporting and dashboards for pipeline, performance, and SLA adherence
- Analyze data across core systems to identify trends in partner behavior, inbound volume, and channel performance
- Support renewal negotiations and vendor evaluations by modeling cost, usage, and capacity trade-offs
- Document processes and data models
- Partner with Sales, Operations, Product, and Data/Engineering
- Identify opportunities to automate repetitive operational work using native tooling and AI
- Assist with new market launches by establishing CRM structure, reporting, and communications workflows
Requirements
What you’ll need- 2-4 years of hands-on experience administering a CRM (HubSpot strongly preferred), including building pipelines, custom properties, and automation workflows
- Comfortable working across CRM, support/ticketing, and telephony systems
- Understanding of data flows between systems
- Track record of building reporting and dashboards used for decision-making
- Comfortable with spreadsheets and structured data, including cleaning, joining, and analyzing datasets
- Preference for native, low-maintenance tooling over custom infrastructure
- Ability to write clear documentation and explain technical processes to non-technical stakeholders
- Comfortable with ambiguity and iterative work using real data
- Ability to use AI daily for drafting, analysis, and research, check its output, and use it responsibly with sensitive data
Benefits
Comp & perks- Remote work environment
- Dedicated personal development budget
- Medical, vision, and dental coverage
- 28+ days of paid time off across PTO and wellbeing days
- Paid parental leave
- 401k retirement plan
- All the equipment you need to do your best work
- Inclusive, people-first policies designed by our team, for our team
