Scan Global Logistics

IT Support

• Manage and monitor IT support tickets through Jira, ensuring timely resolution, accurate documentation, and appropriate escalation
• Maintain IT documentation and support resources within Confluence
• Provide technical support for ERP, Transportation Management Systems (TMS), Warehouse Management Systems (WMS), Microsoft Dynamics GP, Dynamics 365, Microsoft 365, Windows 10 and 11, and Android mobile scanners
• Assist the network team with Windows Server 2016 and 2019 support and troubleshooting
• Participate in testing applications, system updates, and software upgrades
• Perform password resets and manage document access permissions through Microsoft Entra ID and on-premises Active Directory
• Deliver responsive, professional, customer-focused technical support to internal and external stakeholders
• Configure, prepare, and deploy HP computers, Windows Autopilot devices, and office IT equipment
• Provide occasional onsite IT support at other locations across North America
• Follow IT procedures, security standards, and documentation practices
• Report to the IT Operations Manager
• Support approximately 800 employees across 40 locations in Canada, Mexico, and the United States as part of a global IT team

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IT Support Specialist