Account Manager

Scandinavian Building Services

. Manage day-to-day operations for a designated portfolio of 20+ client sites .

Posted 11/5/2026full-timeRegina • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management capabilities while ensuring compliance with safety and customer service standards. Proficient in client relationship management and effective communication in high-pressure situations.

Highest-signal resume keywords

Team LeadershipClient Relationship ManagementCustomer Service SkillsPersonnel ManagementEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Staff SchedulingPerformance ManagementTraining and HiringConflict ResolutionSite Compliance Monitoring

Soft Skills

ReliabilityTrustworthinessFlexibilityProblem-SolvingCollaboration

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Cleaning IndustryClient SatisfactionStore VisitsOperational ManagementEmergency Response

About the role

Key responsibilities & impact

Manage day-to-day operations for a designated portfolio of 20+ client sites
Conduct site visits at store locations within the region, ensuring compliance with safety and customer service standards
Create and foster strong relationships with key clients and store managers
Handle complaints and issues promptly to ensure client satisfaction
Manage personnel issues for hourly cleaners, including internal staff and subcontractors
Schedule staff and resolve personnel conflicts
Hire and train employees
Manage performance and disciplinary actions
Report to the Regional Director

Requirements

What you’ll need

2-3 years in a previous Supervisor or Manager position
Valid driver's license in good standing
Strong customer service skills for a client-facing role
Excellent proficiency in the English language in both written and verbal communication
Ability to lead a team while fostering strong team connection and collaboration
Reliable and trustworthy with the ability to handle high-pressure, stressful situations
Willingness to learn the cleaning industry
Must be available 24/7 in case of emergency or client needs
Frequent travel required for ongoing store visits
Flexibility required as business needs fluctuate

Benefits

Comp & perks

Tuition reimbursement program for professional development
Family-friendly events year-round
iPad provided
Cell phone provided
Computer provided
Company vehicle provided
Fuel card provided