Scandinavian Building Services

Operations

• Input and coordinate all incoming work orders, ensuring information accuracy
• Navigate customer portals to manage end-to-end work order flow
• Act as the first point of contact for client inquiries and escalations
• Maintain understanding of client requirements and communicate them across the organization
• Oversee communications for large clients, provide follow-up, and coordinate with departments across Canada
• Generate reports using Microsoft Excel and customer portals
• Assist employees with internal troubleshooting using available manuals and documents
• Manage tight timelines and deadlines
• Adhere to the company’s Service, Motivate, Respect, and Connect core values
• Perform other tasks as required
• Participate in a preliminary phone interview, assessment, and MS Teams video interview as part of the hiring process

Part-time – Operations Dispatch