Part-time – Operations Dispatch

Scandinavian Building Services

. Input and coordinate all incoming work orders, ensuring information accuracy .

Posted 9/23/2026part-timeRemote • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and administrative skills with a focus on effective communication and problem-solving. Proficient in managing work order flow and generating reports using Microsoft Excel while maintaining relationships across departments.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Excel ProficiencyVerbal And Written Communication SkillsProblem-Solving SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Work Order ManagementReport GenerationData AccuracyAdministrative SupportTroubleshooting

Soft Skills

Attention To DetailFlexibilityAdaptabilityWork EthicReliability

Tools & Technologies

Microsoft ExcelKissflowCustomer PortalsMS Teams

Industry Keywords

Client InquiriesHigh-Pressure SituationsTight DeadlinesCore ValuesTeam Environment

About the role

Key responsibilities & impact

Input and coordinate all incoming work orders, ensuring information accuracy
Navigate customer portals to manage end-to-end work order flow
Act as the first point of contact for client inquiries and escalations
Maintain understanding of client requirements and communicate them across the organization
Oversee communications for large clients, provide follow-up, and coordinate with departments across Canada
Generate reports using Microsoft Excel and customer portals
Assist employees with internal troubleshooting using available manuals and documents
Manage tight timelines and deadlines
Adhere to the company’s Service, Motivate, Respect, and Connect core values
Perform other tasks as required
Participate in a preliminary phone interview, assessment, and MS Teams video interview as part of the hiring process

Requirements

What you’ll need

Minimum of 1-3 years of customer service and administrative experience
Excellent verbal and written communication skills in English
French and/or Spanish is an asset
Strong knowledge of Microsoft Excel required
Knowledge of Kissflow is an asset
Ambitious, enthusiastic, and comfortable working in a fast-paced environment
Innovative thinking, high attention to detail, problem-solving, and analytical skills
Flexibility and adaptability
Ability to work effectively in a team environment and maintain relationships across departments
Experience in high-pressure and stressful situations
Ability to prioritize tasks professionally and efficiently
Reliable, trustworthy, and committed to career goals
Good work ethic and ability to work independently
Ability to work a flexible schedule, including day, evening, overnight, and weekend shifts

Benefits

Comp & perks

Part-time employment
Remote work arrangement
Flexible schedule including day, evening, overnight, and weekend shifts
Coverage for employee absences, including sick leave, vacations, and other planned time off