Commercial Analyst

Scania Group

. Prospect for, develop, and manage the customer portfolio through business visits, CRM utilization, and market analysis .

Posted 9/15/2026full-timeGuarulhos • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer portfolio management, sales cycle execution, and relationship-building initiatives to drive revenue and customer retention. Proficient in utilizing CRM systems for tracking opportunities and enhancing customer experience.

Highest-signal resume keywords

Customer Portfolio ManagementSales Cycle ExecutionCRM UtilizationCommercial Proposal PreparationRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Market AnalysisSales NegotiationContract RenewalsCross-SellingUp-SellingService PromotionPerformance Indicator MonitoringConflict ResolutionContinuous ImprovementCustomer Loyalty Initiatives

Soft Skills

Strong Communication SkillsInterpersonal SkillsOrganizationPlanningSense of Urgency

Tools & Technologies

CRM Software

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Maintenance ServicesWorkshop ServicesParts SalesCustomer RetentionBusiness ProfitabilityNPS SurveysService OperationsScania

About the role

Key responsibilities & impact

Prospect for, develop, and manage the customer portfolio through business visits, CRM utilization, and market analysis
Identify business opportunities for maintenance services, repairs, parts, connectivity, and solutions for trucks, buses, and engines
Promote the sale of workshop services, maintenance contracts, and other portfolio solutions
Prepare commercial proposals, lead negotiations, and follow the sales cycle through to the closing and execution of services
Develop prospecting and relationship-building initiatives to increase the flow of vehicles and engines to the workshop and external service operations
Work collaboratively with Service Consultants, Solutions Sales Representatives, Key Account Managers, and Scania
Schedule appointments, follow up on quotations, reactivate inactive customers, and drive sales of services, parts, and labor
Use the CRM to manage the sales funnel, record interactions, track opportunities, and monitor performance indicators
Develop customer loyalty and retention initiatives
Identify opportunities for contract renewals and expansions, cross-selling, and up-selling
Develop commercial initiatives aligned with the Full Potential Services (FPS) strategy
Contribute to revenue, customer retention, Scania parts sell-out, and business profitability targets
Manage and resolve conflicts, complaints, and dissatisfaction identified through NPS surveys
Follow up on action plans and promote continuous improvement in customer experience, satisfaction, and loyalty

Requirements

What you’ll need

Completed bachelor's degree or equivalent higher education
Reside in the local area
Strong communication and interpersonal skills
Organization, planning, and a sense of urgency
Proven professional experience
Attach your résumé in the “My Documents” section (mandatory)

Benefits

Comp & perks

Bradesco National Medical Plan (ward coverage), extended to eligible dependents
On-site cafeteria
Monthly meal allowance of BRL 500.00
Transportation allowance or parking
Life insurance
Christmas food basket
School-supplies kit for children aged 4 to 10
Birthday day off when it falls on a business day
Discount on the purchase of Volkswagen vehicles