Scania Group

Supervisor

• Build strong relationships with customers, workshop teams and suppliers
• Identify customer needs and provide expert parts advice and solutions
• Manage enquiries, quotations and orders from start to finish
• Negotiate and resolve customer concerns professionally and effectively
• Work closely with the Workshop team to ensure parts availability and minimise downtime
• Identify opportunities to increase sales and improve customer satisfaction
• Maintain inventory accuracy and ensure parts are stored and managed correctly
• Process invoices, payments and associated documentation accurately
• Support workshop operations and keep customers moving

Parts Supervisor

Technician

• Install, maintain, or repair products and equipment at customers’ homes or places of business
• Support customers through specialized technical or scientific product knowledge and applications
• Demonstrate products and explain basic product/service features and attributes
• Provide basic product and service information
• Assist with equipment installation, maintenance, and repairs while following detailed instructions
• Respond to basic customer problems, including returns
• Follow mandatory operational procedures and quality, regulatory, and conduct standards
• Greet customers and engage them in conversation to build rapport
• Clarify customers’ product or service needs and intended use
• Work according to an assigned schedule
• Follow health, safety, environmental, and personal protective equipment requirements
• Maintain technical skills through evaluation, planning, and formal and informal training

Operations

• Lead and further develop the operating model for the AI Scaling Hub
• Establish clear priorities, governance, and performance follow-up
• Drive cross-functional collaboration across Group R&D, brands, and central functions
• Identify opportunities for AI to create measurable business value
• Support transformation of ways of working across the organization
• Establish governance structures, portfolio steering mechanisms, and value-tracking frameworks
• Support and guide strategic initiatives related to AI adoption, operational excellence, and organizational effectiveness
• Foster curiosity, accountability, collaboration, and continuous improvement
• Act as a trusted partner to senior stakeholders while balancing Group-wide objectives with local business needs
• Consider the perspectives and needs of all TRATON brands

VP Domain Head – AI Scaling Hub, Operational Excellence

General

• Demonstraciones de productos
• Proporciona información básica sobre productos/servicios y responde a preguntas básicas de clientes
• Realiza tareas simples de instalación de equipos bajo estrecha supervisión
• Realiza tareas sencillas de mantenimiento y reparación
• Responde a problemas básicos de clientes y escala los problemas adecuadamente
• Sigue procedimientos obligatorios para cumplir estándares de calidad y códigos regulatorios
• Contacta a clientes potenciales o existentes para establecer relaciones
• Entrevista a clientes para aclarar sus necesidades
• Organiza su horario diario según prioridades cambiantes
• Sigue instrucciones de salud, seguridad y medio ambiente
• Desarrolla y mantiene habilidades técnicas mediante planificación, capacitación y coaching

Técnico Mecánico

Salesperson

• Identify potential customers and create profitable sales opportunities for Scania.
• Develop the customer base; analyze contacts and prospects; understand their needs; plan and conduct meetings; build relationships; and champion Scania’s value proposition.
• Create tailored solution proposals, negotiate agreements, and follow up.
• Close deals and ensure long-term customer satisfaction.
• Market and promote Scania services.
• Sell maintenance and repair contracts, parts, and components.

Service Salesperson

Manager

• Planificar y liderar el trabajo del taller para garantizar un servicio excelente y eficiencia
• Apoyar al Service Manager y al Service Advisor en la organización y ejecución de la producción del taller
• Liderar equipos multifuncionales para entregar el servicio y la calidad acordados en el plazo prometido
• Instruir al equipo en métodos de trabajo seguros e identificar y mitigar riesgos de salud, seguridad y medio ambiente
• Planificar y coordinar pruebas e inspecciones de productos y procesos
• Implementar y supervisar acciones correctivas e iniciativas de mejora continua
• Explicar el plan de acción local y motivar al equipo para alcanzar los objetivos de negocio
• Asignar trabajo, revisar su finalización y tomar medidas correctivas sobre el desempeño
• Dar instrucciones y asesoramiento a colegas menos experimentados
• Diagnosticar y reparar equipos y sistemas, incluyendo mantenimiento preventivo y reparaciones de emergencia
• Programar horarios de trabajo a corto plazo
• Identificar y escalar incumplimientos de políticas, procedimientos y códigos de conducta
• Utilizar el sistema de comunicaciones internas para acceder a información específica

Workshop Manager – Segundo Turno

• Identify potential customers and create profitable sales opportunities
• Develop and expand the customer base by analyzing contacts and prospects
• Understand customer needs, plan and conduct meetings, build relationships, and champion Scania’s value proposition
• Create offers with solutions tailored to prospects’ needs
• Negotiate agreements and follow up accordingly
• Close deals and ensure long-term customer satisfaction
• Market and promote Scania’s services
• Sell maintenance and repair contracts, parts, and components

Sales

• Supports dealer sales managers and their teams in selling new heavy-duty trucks.
• Promotes the introduction, operation, and effective use of sales management required by Scania Headquarters and Scania Japan Headquarters.
• Visits the assigned dealer two or three days per week and provides training on projects and systems.
• Resolves order and billing issues, analyzes KPI and regional data, and develops local strategies with TS directors and related parties.
• Promotes process implementation, plans necessary work, and supports budgeting, management, and order-activity progress.
• Supervises new-vehicle sales activities in the assigned area and reports on them.
• Coordinates dealer and customer matters outside the assigned territory.
• Analyzes proposals and follow-ups from Scania Headquarters and provides strategic leadership.
• Develops new customers and follows up on projects and tools for dealer sales managers and existing customers.
• Collaborates with internal departments to expand Scania market share.
• Supports and trains team members in accordance with Scania Global Policy.
• Works with the Service and Dealer Development departments to solve and advance business issues.
• Establishes internal and external rules and promotes compliance and governance.

Area Sales Manager

• Executa lucrari de mecanica auto si/sau lucrari de electrica
• Executa reparatii si intretinere pentru camioane
• Executa interventii si reparatii pe teren
• Pastreaza ordinea si curatenia la locul de munca
• Indeplineste responsabilitatile stabilite de seful de service

Electrical Engineer

• Develop and integrate cable harness routing and installation solutions for Scania buses using CATIA
• Translate electrical and functional requirements into robust, serviceable and production-ready solutions
• Design electrical routing and cable harness installation solutions for Scania bus chassis
• Perform mechanical design of brackets and component installations related to electrical systems
• Collaborate with electrical architects, installation engineers and cross-functional stakeholders throughout product development
• Contribute to robust, cost-efficient, serviceable and production-ready bus chassis solutions
• Participate in continuous improvement activities and improve ways of working within the team and wider organization
• Work closely with the physical product and contribute to the complete bus and its customer value

• Oversee and organise the workshop team while managing productivity and efficiencies
• Provide support to technicians and workshop staff
• Provide technical knowledge to technicians and customers when required
• Ensure all work is authorised to a high standard
• Promote high standards on job card write-up to prevent warranty rejections
• Mentor apprentices to empower them to become the future of tomorrow
• Deliver efficient workshop operations and excellent customer service
• Maintain a safe workplace through strong Health and Safety protocols

HGV Shift Supervisor

Advisor

• Reparatie- en onderhoudsopdrachten aannemen
• Werkzaamheden plannen
• Klanten goed op de hoogte houden
• Meedenken met klanten
• Offertes maken
• Zorgen dat afspraken duidelijk zijn
• Werkzaamheden afstemmen met technici
• Voortgang bewaken
• Schakelen wanneer de planning verandert
• Ervoor zorgen dat de juiste mensen op het juiste moment weten wat er moet gebeuren

Service Advisor

• Manage the overall sales activity within the sales department
• Plan, analyze and develop the sales business
• Coach, support and develop the sales team to reach sales targets and deliver customer value
• Develop, set and execute strategies, business plans and market plans with other organizational functions
• Secure resources needed to execute strategy and fulfill targets
• Monitor and analyze market and competitor activity, trends and demands, taking action when needed
• Stay informed about product and service news and business-unit updates
• Create structures for the sales team and individual salespersons to operate within
• Steer, coach and follow up on targets, taking appropriate action when needed
• Lead, motivate and manage the sales department to improve sales performance
• Enable a structured sales process and cooperation with other departments
• Investigate, create and share ideas for new ways of working and extending business with new and current customers
• Report to the Dealer Director

Sales Manager

Analyst

• Gestionar y analizar cuentas contables, identificando variaciones, diferencias y partidas pendientes
• Controlar procesos contables de planillas, activo fijo, activos menores y comisiones
• Ejecutar conciliaciones bancarias entre módulos y sistemas
• Preparar y cargar información financiera y reportería en HFM
• Brindar soporte en cierres contables y auditorías internas y externas

Analista Contable

Customer Support

• Analizar la experiencia del cliente y el servicio en Scania
• Desempeñar las funciones del puesto en coordinación con las áreas correspondientes
• Realizar viajes de trabajo frecuentes, según lo indicado para el puesto

Parts Supervisor

Technician

VP Domain Head – AI Scaling Hub, Operational Excellence

Técnico Mecánico

Service Salesperson

Workshop Manager – Segundo Turno

Service Salesperson

Area Sales Manager

Technician

Electrical Engineer

HGV Shift Supervisor

Service Advisor

Sales Manager

Analista Contable

Customer Experience Analyst