Customer Service Advisor

Scania Group

. Work from the Hamilton team as part of the Aftersales Team .

Posted 10/7/2026full-timeHamilton • New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on operational excellence in the vehicle and transport industry. Proficient in managing documentation, scheduling, and communication with stakeholders to enhance the Scania customer experience.

Highest-signal resume keywords

Customer Service Advisor ExperienceTransport Industry KnowledgeTechnical Understanding of Heavy VehiclesStakeholder Management SkillsPlanning and Organisation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ManagementWork Order CreationInventory ManagementLogistics ProcessesWorkshop Operations

Soft Skills

Strong Communication SkillsProblem-Solving CapabilityProactive Mindset

Certifications & Qualifications

Full New Zealand Working Rights

Industry Keywords

Vehicle IndustryTransport SolutionsAutomotive IndustryHeavy VehicleAftermarket Support

About the role

Key responsibilities & impact

Work from the Hamilton team as part of the Aftersales Team
Work closely with the Service Team to ensure customer needs and expectations are achieved throughout the Scania experience
Communicate exceptionally with external and internal customers, both written and verbal
Schedule vehicles and provide customer updates
Manage and ensure accuracy of all documentation
Create work orders, allocate work to the workshop, and invoice
Support customers across Scania’s commercial vehicle and transport solutions

Requirements

What you’ll need

Vehicle/transport industry experience preferable
Experience as a Customer Service Advisor
Strong knowledge of the transport, automotive, heavy vehicle, or parts industry
Experience dealing with suppliers, purchasing, inventory and logistics processes
Technical understanding of heavy vehicles, workshop operations or aftermarket support
Strong communication and stakeholder management skills
Excellent planning, organisation and problem-solving capability
A proactive mindset with a passion for customer service and operational excellence
Full New Zealand working rights required
Successful completion of standard pre-employment checks, including medical and other background checks

Benefits

Comp & perks

Eligibility for an annual company bonus scheme
Subsidised Medical Insurance
A dynamic and inclusive work culture - be part of a great team environment
Career progression opportunities
Coaching and personal development
0-25% required travel