Customer Service Advisor

Scania Group

. Meet and greet customers on arrival in a professional and friendly manner .

Posted 11/9/2026full-timeRedruth • United KingdomMid-LevelSenior💰 £27,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by building relationships and effectively managing administrative tasks. Proficient in planning, scheduling, and coordinating work while maintaining a professional demeanor.

Highest-signal resume keywords

Customer Relationship ManagementAdministrative Task ManagementWork CoordinationInvoice ProcessingFirst-Class Service Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Job Card CreationAccount Detail CheckingCredit AuthorizationService CoordinationRepair Scheduling

Soft Skills

Organizational SkillsMotivationInitiativeIndependenceFriendly Communication

Industry Keywords

Customer ServiceMaintenance CoordinationRepair ManagementAdministrative SupportService Delivery

About the role

Key responsibilities & impact

Meet and greet customers on arrival in a professional and friendly manner
Build relationships with new and existing customers
Coordinate routine servicing, repairs, and maintenance
Handle customer queries and raise invoices for work carried out
Keep customers updated throughout the process
Manage day-to-day administrative tasks
Plan, schedule, and coordinate work
Create and process job cards, checking for existing work in progress
Check account details and available credit, and obtain relevant authorisation
Agree timescales for unscheduled work and follow through to completion

Requirements

What you’ll need

Motivated individual with an organised approach to work
Passion for delivering a first-class service
Ability to build relationships with new and existing customers
Ability to manage administrative tasks confidently and efficiently
Ability to use initiative and work independently
Ability to plan, schedule, and coordinate work
Ability to check account details, available credit, and obtain relevant authorisation
Ability to work Monday to Friday on rotating shifts and 1 in 3 Saturdays
Required travel: 0–25%

Benefits

Comp & perks

In-house training provided to support career progression
25 days holiday + public holidays, increasing with service
Competitive employer pension
Discounts on major retail outlets, including groceries
4x basic salary life insurance
Eligibility to receive an annual ‘Company Success Payment’
Comprehensive training and career progression in the UK and throughout Scania’s global organisation
Flexible future workplace based on individual needs
Inclusive and family-friendly environment