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Customer Service Advisor
Scania Group. Meet and greet all customers on arrival professionally and courteously .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and the ability to manage administrative tasks efficiently while providing exceptional customer service. Proficient in planning, scheduling, and coordinating work, including creating job cards and handling customer queries.
Highest-signal resume keywords
Customer Relationship ManagementJob Card Creation and ProcessingAdministrative Task ManagementWork Scheduling and CoordinationFirst-Class Customer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Job Card CreationInvoice RaisingAccount Detail CheckingCredit AuthorizationWork Coordination
Soft Skills
Organizational SkillsInitiativeIndependenceCustomer CommunicationTime Management
Industry Keywords
Customer ServiceRoutine ServicingRepairsMaintenanceAdministrative Tasks
About the role
Key responsibilities & impact- Meet and greet all customers on arrival professionally and courteously
- Build relationships with new and existing customers
- Coordinate routine servicing, repairs, and maintenance
- Handle customer queries
- Raise invoices for work carried out
- Keep customers updated throughout the process
- Manage day-to-day administrative tasks
- Plan, schedule, and coordinate work
- Create and process job cards, checking for existing work in progress
- Check account details and available credit and obtain relevant authorisation
- Agree timescales for unscheduled work and follow through to completion
Requirements
What you’ll need- Passion for delivering a first-class service
- Organised approach to work
- Ability to manage day-to-day administrative tasks confidently and efficiently
- Ability to use initiative and work independently
- Ability to plan, schedule, and coordinate work
- Ability to create and process job cards
- Ability to check account details and available credit and obtain relevant authorisation
- Ability to provide timely customer updates
- Ability to agree timescales for unscheduled work and follow through to completion
- Availability to work Monday–Friday alternating shifts: Week 1 06:00–15:00, Week 2 09:00–18:00, plus one in two Saturdays 07:00–12:00
Benefits
Comp & perks- In-house training provided to support career progression
- 25 days holiday + public holidays, increasing with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
- Comprehensive training and career progression in the UK and throughout Scania’s global organisation
- Financial incentive schemes
- Flexible future workplace based on individual needs
- Inclusive and family-friendly environment