Customer Service Advisor – Delivery Coordinator

Scania Group

. Oversee the vehicle build process from order intake to delivery .

Posted 10/6/2026full-timeWingfield • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and interpersonal skills while effectively managing the vehicle build process from order intake to delivery. Capable of coordinating with customers, vendors, and workshop teams to ensure timely updates and successful vehicle handovers.

Highest-signal resume keywords

Vehicle Build Process ManagementCustomer Relationship ManagementQuotations and InvoicingTime ManagementProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order Intake ProcessingVehicle RegistrationPurchase Order GenerationWork Order CreationJob Line Allocation

Soft Skills

Excellent CommunicationInterpersonal SkillsInitiativeOrganizational AbilitiesEffective Problem Solving

Certifications & Qualifications

Full Working Rights or Citizenship of New Zealand or Australia

Industry Keywords

Vehicle Industry ExperienceTransport Industry ExperienceWorkshop AptitudeCash Sales TransactionsSupplier Liaison

About the role

Key responsibilities & impact

Oversee the vehicle build process from order intake to delivery
Process new truck deliveries
Register vehicles
Generate purchase orders and liaise with suppliers to accurately build vehicles
Act as the conduit between customers, third-party vendors and the workshop as a single point of contact
Manage customer expectations by providing timely job-progress updates
Handle cash sales transactions and conduct vehicle handovers upon completion
Manage quotations, including checking customer credit limits and guarantees of payment
Identify the applicable payer, such as warranty, contracts or cash sale
Create and invoice work orders, add job lines and allocate work to the workshop planner based on booking capacity and workload
Identify upselling and cross-selling opportunities by promoting additional products or services
Liaise with external suppliers to coordinate new vehicle movements through the Scania Australia Service Network

Requirements

What you’ll need

Excellent communication and interpersonal skills
Ability to think on your feet and show initiative
Strong time management, organisation and administration abilities
Effective problem solving
Strong written and verbal communication skills
Mechanical or workshop aptitude is advantageous
Vehicle/transport industry and administration experience preferable
Full working rights or citizenship of New Zealand or Australia
Successful completion of standard pre-employment checks, including medical and other background checks

Benefits

Comp & perks

Eligibility for an annual company bonus scheme
Salary packaging
Novated leasing
Exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more
Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more
Exclusive health insurance discount
Access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands, including gyms, active wear, healthy meals, supplements, self-care and more
Dynamic and inclusive work culture
Focus on digitalisation, autonomous vehicles, electrification and sustainability