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Scania Group

Customer Service Advisor

Scania Group

. Meet and greet customers professionally and courteously .

Posted 11/10/2026full-timeSouth Mimms • United KingdomMid-LevelSenior💰 £28,025 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and an organized approach to managing administrative tasks, with the ability to plan, schedule, and coordinate work effectively. Capable of building relationships with customers and providing timely updates on service progress.

Highest-signal resume keywords
Customer Service ExperienceAdministrative Task ManagementWork CoordinationRelationship BuildingInitiative and Independence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Organised ApproachPassion for ServiceEfficient Task Management
Industry Keywords
Customer QueriesJob CardsInvoicesServicingRepairsMaintenanceTimely UpdatesTimescalesWork SchedulingAuthorisation

About the role

Key responsibilities & impact
  • Meet and greet customers professionally and courteously
  • Build relationships with new and existing customers
  • Coordinate routine servicing, repairs, and maintenance
  • Handle customer queries and raise invoices for completed work
  • Manage daily administrative tasks
  • Plan, schedule, and coordinate work
  • Create and process job cards, checking existing work in progress
  • Check account details and available credit and obtain relevant authorisation
  • Provide timely customer updates
  • Agree timescales for unscheduled work and follow through to completion

Requirements

What you’ll need
  • Passion for delivering a first-class service
  • Organised approach to work
  • Ability to manage day-to-day administrative tasks confidently and efficiently
  • Ability to use initiative and work independently
  • Ability to plan, schedule, and coordinate work
  • Required to work Monday–Friday, alternating 06:00–15:00 and 10:00–19:00 shifts
  • Required to work 1 in 3 Saturdays, 07:00–11:00, paid at overtime
  • Customer service and administrative experience implied by the role responsibilities

Benefits

Comp & perks
  • In-house training provided to support career progression
  • 25 days holiday + public holidays, increasing with service
  • Competitive employer pension
  • Discounts on major retail outlets, including groceries
  • 4x basic salary life insurance
  • Eligibility to receive an annual ‘Company Success Payment’
  • Comprehensive training and career progression in the UK and throughout Scania’s global organisation
  • Financial incentive schemes
  • Flexible future workplace based on individual needs
  • Inclusive and family-friendly environment