Customer Service Employee

Scania Group

. Work at the Wiri branch as part of the Aftersales Team .

Posted 10/8/2026full-timeWiri • New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong knowledge of the transport and automotive industries, with a focus on customer service and operational excellence. Capable of managing documentation, scheduling, and invoicing while effectively communicating with stakeholders.

Highest-signal resume keywords

Vehicle/Transport Industry ExperienceTechnical Understanding Of Heavy VehiclesStrong Communication SkillsPlanning And Organisation SkillsCustomer Service Mindset

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Workshop OperationsInventory ManagementLogistics ProcessesWork Order CreationDocumentation Accuracy

Soft Skills

Problem-Solving CapabilityStakeholder ManagementProactive Mindset

Certifications & Qualifications

Full New Zealand Working Rights

Industry Keywords

Automotive IndustryHeavy VehicleAftersales TeamSupplier ManagementCustomer Updates

About the role

Key responsibilities & impact

Work at the Wiri branch as part of the Aftersales Team
Work closely with the Service Team to ensure customer needs and expectations are achieved throughout the Scania experience
Communicate exceptionally with external and internal customers, both written and verbally
Schedule vehicles and provide customer updates
Manage and ensure the accuracy of all documentation
Create work orders
Allocate work to the workshop
Invoice customers

Requirements

What you’ll need

Vehicle/transport industry experience preferable
Strong knowledge of the transport, automotive, heavy vehicle, or parts industry
Experience dealing with suppliers, purchasing, inventory and logistics processes
Technical understanding of heavy vehicles, workshop operations or aftermarket support
Strong communication and stakeholder management skills
Excellent planning, organisation and problem-solving capability
A proactive mindset with a passion for customer service and operational excellence
Full New Zealand working rights
Successful completion of standard pre-employment checks, including medical and other background checks

Benefits

Comp & perks

Eligibility for an annual company bonus scheme
Subsidised Medical Insurance
A dynamic and inclusive work culture - be part of a great team environment
Career progression opportunities
Coaching and personal development
Workplace diversity and equal opportunity