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Parts Advisor – Operational Professional 2
Scania Group. Provide personalized customer service from reception through delivery of units.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on client satisfaction and effective communication. Proficient in managing service orders and utilizing service management systems to enhance operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceService Management SystemsBasic Automotive Mechanics KnowledgeOral And Written Communication SkillsIntermediate Office Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Order ManagementDocument ManagementFollow-Up CoordinationBudget ValidationSatisfaction Reporting
Soft Skills
TeamworkService AttitudeResults Orientation
Tools & Technologies
CRM SystemsERP SystemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Industry Keywords
Customer ExperienceQuality StandardsSafety StandardsPreventive MaintenanceExtended Warranties
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide personalized customer service from reception through delivery of units.
- Ensure a positive customer experience from reception to delivery.
- Perform timely follow-up on requested services and scheduled appointments.
- Communicate the status and progress of services to clients.
- Manage documents related to service orders.
- Receive units in the workshop.
- Open and close service orders in the system.
- Coordinate work scheduling with the technical team.
- Review service history and active policies.
- Validate and authorize budgets with clients.
- Ensure units are clean and ready for delivery.
- Register and appropriately channel complaints or disagreements.
- Prepare basic follow-up or satisfaction reports.
- Support recovery of overdue service-related portfolio.
- Propose complementary services such as preventive maintenance and extended warranties.
- Comply with Scania's quality, safety, customer service, and satisfaction standards.
Requirements
What you’ll need- High school, Associate degree and/or Bachelor's degree completed.
- 1 year of experience in customer service or similar position.
- Basic knowledge of automotive mechanics.
- Management of service management systems (CRM, ERP, etc.).
- Orientation to results and customer satisfaction.
- Oral and written communication skills.
- Intermediate Office (Word, Excel, Outlook).
- Excellent service attitude and teamwork.
Benefits
Comp & perks- Permanent employment
- Full-time employment
- Required travel: 50–75%