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Parts Advisor – Operational Professional 2
Scania Group. Provide personalized customer service from unit reception through vehicle delivery .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on customer satisfaction and effective communication. Proficient in managing service orders and utilizing service management systems to enhance operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceService Management SystemsAutomotive Mechanics KnowledgeOral And Written Communication SkillsIntermediate Office Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Order ManagementBasic Automotive MechanicsService Follow-UpData ManagementBudget Validation
Soft Skills
Excellent Service AttitudeTeamworkOrientation To Results
Tools & Technologies
CRM SystemsERP SystemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Industry Keywords
Customer Satisfaction StandardsService History ReviewPreventive MaintenanceService-Related Portfolio RecoveryComplaints Management
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide personalized customer service from unit reception through vehicle delivery
- Ensure a positive customer experience and follow quality, safety, and customer satisfaction standards
- Perform timely service follow-up and communicate service status and progress to customers
- Coordinate work scheduling with the technical team and workshop
- Open and close service orders in the system
- Manage service-order documents and update data in corresponding systems
- Review service history and active policies
- Validate and authorize budgets with customers
- Ensure units are clean and ready for delivery
- Register and appropriately channel complaints or disagreements
- Prepare basic follow-up and satisfaction reports
- Follow up on scheduled appointments and punctuality
- Support recovery of overdue service-related portfolio
- Propose complementary services such as preventive maintenance and extended warranties
- Detect improvement opportunities and additional service sales
Requirements
What you’ll need- High school, Associate degree and/or Bachelor's degree completed
- 1 year of experience in customer service or similar position
- Basic knowledge of automotive mechanics
- Management of service management systems (CRM, ERP, etc.)
- Orientation to results and customer satisfaction
- Oral and written communication skills
- Intermediate Office (Word, Excel, Outlook)
- Excellent service attitude and teamwork
- Willingness to work on-site in San Luis Potosí, SLP, Mexico
Benefits
Comp & perks- Permanent employment
- Full-time employment
- Required travel of 0–25%