Product Experience Specialist

Scania Group

. Support the Sales Team and provide a first-class new vehicle handover and demonstration experience .

Posted 11/9/2026full-timeBoston • United KingdomMid-LevelSenior💰 £35,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and vehicle handover processes, with a strong focus on product knowledge, alternative fuels, and sustainability. Proficient in telematics interpretation and driver training, while effectively managing demonstrator vehicles and analyzing customer feedback.

Highest-signal resume keywords

Class 1 (CPC) Drivers’ LicenceCustomer-Focused ApproachTelematics InterpretationMS Office ProficiencyVehicle Handover Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention to DetailInitiativeSelf-MotivationConfident Communication

Certifications & Qualifications

Class 1 (CPC) Drivers’ Licence

Industry Keywords

New Vehicle HandoverProduct KnowledgeAlternative FuelsElectrification ProductsSustainabilityCustomer Feedback AnalysisDriver TrainingDemonstrator Vehicle Management

About the role

Key responsibilities & impact

Support the Sales Team and provide a first-class new vehicle handover and demonstration experience
Work with the Sales Team to ensure all new vehicles are quality checked before customer handover
Support customers and the Sales Team with product knowledge, alternative fuels, electrification products, and sustainability
Support customers after the vehicle handover process
Interpret telematics and provide driver training
Manage the region’s demonstrator vehicles
Gather customer feedback and insights and analyse performance data
Occasionally deliver a new truck directly to a customer

Requirements

What you’ll need

Class 1 (CPC) drivers’ licence
Customer-focused approach and passion for delivering premium service
Keen to learn and build product and business knowledge
Highly organised with great attention to detail, initiative, and self-motivation
Confident communication with customers and colleagues in person, in writing, and over the telephone
IT proficient, including experience with standard MS Office suite
Ability to work as part of a small, dedicated team and prioritise changing demands

Benefits

Comp & perks

Enhanced family and parental policies
Access to a fantastic loan car scheme
25 days annual leave plus bank holidays
Competitive pension scheme
4 x basic salary life assurance
Retail savings and corporate discounts
Financial incentive schemes
Comprehensive training and career progression
Flexible future workplace based on individual needs
Inclusive and family-friendly environment