Service Administrator, Coster

Scania Group

. Answer the phone using the company standard greeting .

Posted 11/4/2026full-timeEurocentral • United KingdomMid-LevelSenior💰 £27,938 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in costing for warranty, retail, repair, and maintenance while ensuring compliance with credit control policies. Proficient in auditing job cards and service documentation to maintain accuracy and adherence to procedures.

Highest-signal resume keywords

Costing On Warranty, Retail, Repair And MaintenanceAuditing Job Cards And Service DocumentationResolving Invoice QueriesEscalating Customer ComplaintsWorking Within Credit Control Policy

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CostingAuditingInvoice ManagementEstimating RepairsCustomer Service

Soft Skills

MotivatedCollaborative

Industry Keywords

Credit ControlService DocumentationCustomer Defect ProceduresBranch Operations

About the role

Key responsibilities & impact

Answer the phone using the company standard greeting
Invoice and control branch work in progress
Check the system to ensure campaigns are completed and costed correctly
Work within credit control policy and procedures
Carry out costing on warranty, retail, repair and maintenance
Supply fully priced estimates of required repairs and ensure work is authorised where required
Audit job cards, associated service documentation, and customer defect procedures
Resolve and assist with invoice queries
Assist with other administration duties as required
Escalate customer complaints to the manager for prompt resolution
Work closely with branch staff, credit control, and internal departments

Requirements

What you’ll need

Motivated individual
Ability to work Monday to Friday 08:00–16:30 and 1 in 4 Saturdays 08:00–12:00
Ability to work on-site at Eurocentral
Ability to work closely with branch staff, credit control, and internal departments
Ability to carry out costing on warranty, retail, repair and maintenance to company standards
Ability to audit job cards, service documentation, and customer defect procedures for accuracy and adherence to procedures
Ability to work within credit control policy and procedures
Ability to supply fully priced repair estimates and ensure required authorisation
Ability to resolve invoice queries and escalate customer complaints

Benefits

Comp & perks

In-house training provided to support career progression
28 days holiday which increases with service + public holidays
Competitive employer pension
Discounts on major retail outlets, including groceries
4x basic salary life insurance
Eligibility to receive an annual ‘Company Success Payment’
Comprehensive training and career progression throughout the global organisation
Flexible future workplace based on individual needs
Inclusive and family-friendly environment