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Scania Group

Service Advisor

Scania Group

. Ensure the daily operation of the service reception and meet customers’ needs and expectations .

Posted 11/9/2026full-timeLisboa • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing customer inquiries, ensuring satisfaction throughout the service process, and building long-term relationships. Proficient in analyzing customer needs and contributing to service sales while adhering to ethical standards.

Highest-signal resume keywords
Customer Relationship ManagementService Sales ContributionWorkshop Utilisation PlanningCustomer Needs AnalysisEthical Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Active CommunicationCustomer Satisfaction FocusProactive Engagement
Industry Keywords
Dealership ExperiencePublic-Record ChecksASAE Supervision ComplianceService Reception ManagementInvoice Completion Process

About the role

Key responsibilities & impact
  • Ensure the daily operation of the service reception and meet customers’ needs and expectations
  • Prepare proactively and contact customers
  • Analyse customers’ needs and engage actively to identify the ideal service solution
  • Contribute to service sales
  • Plan work to support workshop utilisation and capacity
  • Support the customer throughout the work to ensure satisfaction
  • Build long-term customer relationships through clear and active communication when returning the vehicle
  • Follow up with customers after they leave the workshop
  • Manage the process from the customer’s enquiry through to invoice completion and follow-up

Requirements

What you’ll need
  • Secondary education
  • Relevant professional experience in a dealership role is preferred
  • Additional training in a relevant field is an advantage
  • Compliance with high ethical standards and public-record checks for finalist candidates, in accordance with ASAE supervision requirements