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Service Advisor, 100%
Scania Group. Receive and enter orders . Prepare quotations . Schedule customer appointments . Plan workshop operations and maintenance . Advise customers and recommend service offerings and maintenance solutions tailored to their
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and sales within the heavy-duty vehicle sector, with a strong focus on developing tailored solutions and maintaining customer satisfaction. Proficient in using DMS and MS Office to manage operations and performance metrics effectively.
Highest-signal resume keywords
Customer Service Advisor QualificationProfessional Experience in Heavy-Duty Vehicle SectorFluency in Local LanguageKnowledge of DMSSales Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryQuotation PreparationWorkshop Operations PlanningCustomer Appointment SchedulingSolution Development
Soft Skills
Customer AdvisingProblem SolvingCommunication
Tools & Technologies
DMSMS Office
Certifications & Qualifications
Swiss Federal Diploma of Customer Service Advisor
Industry Keywords
Heavy-Duty Vehicle SectorService OfferingsMaintenance SolutionsKey Performance Indicators
About the role
Key responsibilities & impact- Receive and enter orders
- Prepare quotations
- Schedule customer appointments
- Plan workshop operations and maintenance
- Advise customers and recommend service offerings and maintenance solutions tailored to their needs
- Handle customer inquiries and independently develop proposed solutions
- Use standard key performance indicators and identify appropriate solutions to challenges while keeping the company’s overall objectives in mind
Requirements
What you’ll need- Passion for the product and the industry
- Swiss Federal Diploma of Customer Service Advisor or equivalent training comparable to a Certified Customer Service Advisor qualification, or willingness to complete such training
- Professional experience as a mechanic or service advisor in the heavy-duty vehicle sector is an advantage
- Good knowledge of DMS and MS Office
- Enjoyment of selling products and services
- Fluency in the local spoken and written language is essential
Benefits
Comp & perks- Up to 80% reimbursement of costs for job-specific training and continuing education
- 100% salary continuation in the event of illness or accident for two years
- 100% salary continuation during paternity leave
- Diverse internal and external training opportunities
- A straightforward first-name culture at all levels
- Option to take unpaid leave
- Five weeks of vacation
- Variable profit-sharing bonus of up to CHF 6,000 per year
- No annual company shutdown
- Flexible pension planning with a choice of savings plans