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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication while managing repair processes and work orders in the automotive industry. Proficient in planning, scheduling, and maintaining customer relationships to ensure satisfaction.
Highest-signal resume keywords
Automotive Industry ExperienceCustomer Relationship ManagementWork Order ManagementCommunication SkillsCategory B Driving Licence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Repair Process CoordinationQuotation PreparationService Work SchedulingInsurance AdministrationClaims Handling
Soft Skills
Customer-Focused MindsetSelf-Driven AttitudeSolution-Oriented ApproachOrganizational Skills
Tools & Technologies
Standard Computer Applications
Certifications & Qualifications
Category B Driving LicenceCategory C Driving LicenceCategory D Driving LicenceCategory E Driving Licence
Industry Keywords
Commercial Vehicle Service WorkshopService EnvironmentCustomer Satisfaction
About the role
Key responsibilities & impact- Welcome customers and coordinate the repair process
- Plan and schedule service work
- Prepare quotations and manage work orders and invoices
- Keep customers informed about the status of repairs
- Cooperate with the workshop and other departments
- Build long-term customer relationships and ensure customer satisfaction
Requirements
What you’ll need- Minimum secondary-level technical qualification (applications from recent graduates with a higher education technical degree are also welcome)
- Experience in the automotive industry or a service environment
- Customer-focused, self-driven, and solution-oriented mindset
- Good communication and organizational skills
- Proficiency in standard computer applications
- Category B driving licence
- Willingness to work in shifts
- English or German language skills are advantageous
- Experience in a commercial vehicle service workshop is advantageous
- Experience in insurance administration or claims handling is advantageous
- Category C, D, or E driving licence is advantageous
Benefits
Comp & perks- Permanent employment
- Full-time employment
- 0–25% required travel