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Service Advisor
Scania Group. Receive and enter orders . Prepare quotations . Schedule customer appointments . Plan workshop operations and maintenance services . Provide expert advice to customers . Recommend service offerings and maintenance
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and sales within the heavy-duty vehicle sector, with a strong ability to provide tailored solutions and manage customer relationships effectively. Proficient in using DMS and MS Office to enhance operational efficiency and customer satisfaction.
Highest-signal resume keywords
Customer Service Advisor TrainingProfessional Experience in Heavy-Duty Vehicle SectorDMS KnowledgeMS Office ProficiencyFluency in Local Language
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryQuotation PreparationWorkshop Operations PlanningMaintenance Services PlanningSolution Development
Soft Skills
Passion for Product and IndustryEnjoyment of Selling
Certifications & Qualifications
Federal Diploma of Higher Education
Industry Keywords
Customer InquiriesService OfferingsMaintenance SolutionsKey Performance Indicators
About the role
Key responsibilities & impact- Receive and enter orders
- Prepare quotations
- Schedule customer appointments
- Plan workshop operations and maintenance services
- Provide expert advice to customers
- Recommend service offerings and maintenance solutions tailored to customers’ needs
- Handle customer inquiries and independently develop proposed solutions
- Use current key performance indicators and identify suitable solutions to the company’s challenges
Requirements
What you’ll need- Passion for the product and the industry
- Federal Diploma of Higher Education as a Customer Service Advisor, or comparable training such as Certified Service Advisor training, or willingness to complete such training
- Professional experience as a mechanic or service advisor in the heavy-duty vehicle sector is an advantage
- Good knowledge of DMS and MS Office
- Enjoyment of selling products and services
- Fluency in the local spoken and written language is essential
Benefits
Comp & perks- Up to 80% reimbursement of costs for job-specific training and continuing education
- 100% salary continuation in the event of illness or accident for two years
- 100% salary continuation during paternity leave
- Broad range of internal and external training opportunities
- An uncomplicated first-name culture at all levels
- Possibility of unpaid leave
- Five weeks of vacation
- Variable profit-sharing bonus of up to CHF 6,000 per year
- No annual company shutdown
- Flexible pension planning through a choice of savings plans