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Service Advisor – CWS Pilot
Scania Group. Ensure a positive customer experience from reception through delivery of the unit .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by ensuring a positive experience throughout the service process, effectively managing service orders, and communicating with clients regarding unit status. Capable of identifying improvement opportunities and proposing additional services to enhance customer satisfaction.
Highest-signal resume keywords
Customer Experience ManagementService Order DocumentationComplaint ManagementData Capture and UpdateService Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Effective CommunicationProblem-SolvingPunctualityCustomer Relationship Management
Certifications & Qualifications
Post-Secondary Non-Tertiary Education Level 4
Industry Keywords
Service PoliciesQuality ProceduresService SalesWork SchedulingPreventive Maintenance
About the role
Key responsibilities & impact- Ensure a positive customer experience from reception through delivery of the unit
- Follow up promptly on requested services and communicate service status and progress
- Manage service-order documentation
- Comply with customer-service and quality policies and procedures
- Identify improvement opportunities and additional service sales
- Capture and update data in the relevant systems
- Support complaint and claim management by seeking effective solutions
- Receive units in the workshop
- Open and close service orders in the system
- Communicate continuously with clients about unit status
- Coordinate work scheduling with the technical team
- Review service history and active policies
- Validate and authorize budgets with clients
- Ensure units are clean and ready for delivery
- Register and appropriately route complaints or disagreements
- Prepare basic follow-up or satisfaction reports
- Follow up on scheduled appointments and ensure punctuality
- Support recovery of overdue service-related portfolio
- Propose complementary services such as preventive maintenance and extended warranties
Requirements
What you’ll need- Post-Secondary Non-Tertiary Education Level 4
- Willingness/ability to travel 0–25%