Servicio Advisor

Scania Group

. Ensure a positive customer experience from reception to delivery of the unit .

Posted 10/14/2026full-timeMonterrey • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by ensuring a positive experience from reception to delivery, effectively managing service orders, and maintaining clear communication with clients. Proficient in coordinating with technical teams and validating budgets while adhering to quality policies and procedures.

Highest-signal resume keywords

Customer Service ManagementService Order DocumentationCommunication SkillsComplaint ManagementData Entry and Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Order ManagementBudget ValidationService History ReviewData CaptureFollow-Up Coordination

Soft Skills

Effective CommunicationProblem-SolvingCustomer Relationship Management

Industry Keywords

Customer ExperienceQuality PoliciesPreventive MaintenanceService Portfolio RecoverySatisfaction Reporting

About the role

Key responsibilities & impact

Ensure a positive customer experience from reception to delivery of the unit
Receive units in the workshop
Open and close service orders in the system
Maintain constant communication with clients regarding unit status
Coordinate with the technical team for work scheduling
Review service history and active policies
Validate and authorize budgets with clients
Ensure units are clean and ready for delivery
Register complaints or disagreements and channel them appropriately
Prepare basic follow-up or satisfaction reports
Follow up on scheduled appointments and ensure punctuality
Support recovery of overdue service-related portfolio
Propose complementary services such as preventive maintenance and extended warranties
Detect opportunities for improvement or additional service sales
Comply with customer-service and quality policies and procedures
Support complaint and claim management by seeking effective solutions

Requirements

What you’ll need

Upper Secondary School
Ability to perform timely follow-up on requested services
Ability to clearly communicate service status and progress to customers
Ability to manage service-order documentation
Ability to comply with customer-service and quality policies and procedures
Ability to capture and update data in the corresponding systems
Ability to coordinate with the technical team for work scheduling
Ability to review service history and active policies
Ability to validate and authorize budgets with clients
Ability to register and appropriately channel complaints or disagreements
Required travel: 0–25%